Kattora User
@kattorauser
Customer-focused call center representative skilled in CRM documentation, problem solving, and process compliance.
United StatesWhat I'm looking for
I manage customer interactions across multiple platforms, ensuring satisfaction through effective problem solving and attention to detail. I streamline processes and collaborate with teams to enhance overall service quality and operational efficiency.
At Zions Bancorporation, I processed an average of 65 inbound customer interactions per shift using CRM systems to document account activity, resolve banking inquiries, and maintain a 95%+ quality assurance rating. I reviewed and documented fraud disputes by gathering documentation, informing internal departments, and adhering to regulatory guidelines.
Earlier, I strengthened my reliability in fast-paced retail roles. As a Walgreens Cashier, I maintained compliance with company policies while processing cash, credit, and prescription transactions and utilizing payment processing and inventory systems to support customer inquiries.
As an Online Personal Shopper for Walmart, I used e-commerce and barcode scanning systems to verify inventory, process customer orders, and maintain accurate fulfillment records—earning a top-10 picking performance ranking through accuracy and efficiency.
Experience
Work history, roles, and key accomplishments
Call Center Representative
Zions Bancorporation
Oct 2023 - Present (2 years 9 months)
Processed an average of 65 inbound customer interactions per shift using CRM systems, resolving banking inquiries while maintaining 95%+ quality assurance. Reviewed and documented fraud disputes and maintained accurate records in internal systems while following regulatory guidelines.
Cashier
Walgreens
Apr 2023 - Jun 2023 (2 months)
Processed cash, credit, and prescription transactions accurately while following company policies and established procedures. Used payment processing and inventory systems to maintain transaction records and support customer inquiries.
Online Personal Shopper
Walmart
Sep 2022 - Nov 2022 (2 months)
Verified inventory using e-commerce and barcode scanning systems, processed customer orders, and maintained accurate fulfillment records. Maintained a top-10 picking performance ranking and processed 30+ orders daily while handling substitutions and communicating real-time order status.
Front End Cashier
Meijer's
Jul 2021 - Sep 2022 (1 year 2 months)
Processed customer transactions efficiently in a high-volume retail environment while verifying accuracy through cash reconciliation and record review procedures. Supported team members with checkout workflows and maintained organized, compliant front-end operations.
Education
Degrees, certifications, and relevant coursework
Maranatha Baptist University
Bachelor of Science in Education, Education
Earned a Bachelor of Science in Education from Maranatha Baptist University in 2022.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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