Open to opportunities

Cassandra Castillo

@cassandracastillo

Message

Claims Associate who delivers empathetic, compliant support and streamlines auto accident cases.

United States

Message

What I'm looking for

I want an environment that helps people—my work ethic is driven by growth for others and for me. I’m at my best when I can deliver empathetic communication, solve problems efficiently, and collaborate to streamline results.

I’m a Claims Associate experienced in handling first notice of loss and case management for automobile accidents, with a strong focus on empathy, clear communication, and compliance in a fast-paced, metric-driven environment. I coordinate cross-functional communication with adjusters, medical providers, and legal partners to streamline claim progress and reduce downstream delays.

Previously, I worked as a CSR in high-volume pharmacy benefits management, where I provided compassionate support to patients, prescribers, and pharmacies, processed verbal prior authorizations, and helped callers understand plan benefits and cost-saving options. I also supported Clozapine therapy management as a primary contact across stakeholders, ensuring regulatory compliance for neutropenia monitoring, accurate clinical documentation, and trauma-informed, de-escalating communication when it matters most.

Experience

Work history, roles, and key accomplishments

Current

Claims Associate

Current

State Farm

Nov 2023 - Present (2 years 7 months)

Handled first notice of loss intake and case management for automobile accident claims, prioritizing empathy, clear communication, and compliance. Coordinated with adjusters, medical providers, and legal partners to streamline claim progress and minimize downstream delays.

Claims Handling Case Management Documentation Customer Service De escalation Compliance Time Management

Customer Service Representative

MedImpact

Mar 2023 - Nov 2023 (8 months)

Provided compassionate support to patients, prescribers, and pharmacies in a high-volume pharmacy benefits management environment. Managed inbound clinical and administrative inquiries, processed verbal prior authorizations, and educated callers on plan benefits and cost-saving options.

Customer Service Prior Authorizations Pharmacy Benefits Management Patient Support Documentation Call Handling

Customer Service Representative

RemX with McKesson

Jan 2021 - Mar 2023 (2 years 2 months)

Provided patient safety and support services for Clozapine therapy management as the primary contact for prescribers, pharmacists, patients, and related stakeholders. Ensured regulatory compliance for neutropenia monitoring, supported safe dispensing practices, and maintained accurate clinical documentation with clear, empathetic communication.

Clozapine Neutropenia Monitoring Regulatory Compliance Clinical Documentation Pharmacy Operations Patient Safety Empathetic