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Joy Bassey

@joybassey1

Salesforce Technical Architect at YPO, designing Agentforce workflows for case management, eligibility, and provider onboarding.

United States

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At YPO, I lead Salesforce architecture and delivery across Sales Cloud, Service Cloud, Experience Cloud, and Salesforce Field Service. I designed mobile-enabled field service solutions with Lightning Web Components and established CI/CD governance and release processes.

I architected Salesforce Agentforce workflows for case management, eligibility processing, and provider onboarding, with orchestration between AI agents and people based on business rules and confidence thresholds. I also used Data Cloud to unify information across systems and support AI-driven decisioning.

Previously, I led architecture and delivery for an enterprise credential management platform at PwC, and worked on Salesforce migrations and modernization at TTEC / Percepta. My certifications include Salesforce Certified Application Architect and Salesforce Certified Platform Developer I.

Experience

Work history, roles, and key accomplishments

Current

Salesforce Technical Architect

Current

YPO

May 2021 - Present (5 years 6 months)

Led Salesforce architecture and delivery across Sales Cloud, Service Cloud, Experience Cloud, and Field Service initiatives. Designed scalable end-to-end architectures and established CI/CD governance and release management processes.

Salesforce Sales Cloud Service Cloud Experience Cloud Salesforce Field Service Lightning Web Components (LWC)CI CD Boomi Integration Architecture Governance Mentorship

Senior Salesforce Technical Architect

PwC

Jan 2020 - May 2021 (1 year 4 months)

Led architecture, design, and delivery of an enterprise credential management platform on Salesforce. Designed integration patterns using REST APIs, microservices, and event-driven architectures, and integrated with AWS, Google Cloud, and enterprise systems.

Salesforce Apex Lightning Components REST APIs Microservices Event Driven Architecture AWS Google Cloud Platform OpenAM Azure DevOps CI CD Data Integrity Architectural Documentation ERD

Senior Salesforce Architect

TTEC / Percepta

Jan 2018 - Jan 2020 (2 years)

Led large-scale Salesforce org migrations, Lightning transformations, and platform modernization initiatives. Executed data migration strategies and designed automation solutions using Omni-Channel, Einstein Bots, and case workflows.

Salesforce Lightning Omnichannel Einstein Bots Case Workflows Data Migration Salesforce Field Service Service Cloud Technical Leadership

Senior Salesforce Developer / Architect

Nissan Motors

Jan 2016 - Jan 2018 (2 years)

Designed and developed custom Salesforce applications using Apex and Lightning components. Built integration frameworks and metadata-driven configurations, and led offshore teams while providing technical mentorship.

Salesforce Apex Lightning Components Integration Frameworks Metadata Driven Configuration Security Model Validation Rules Automation Team Leadership

Senior Salesforce Developer

CVS Caremark

Jan 2015 - Jan 2016 (1 year)

Developed automation-heavy Salesforce solutions supporting case management systems. Built Apex triggers, workflows, and approval processes, and created dashboards and reports for stakeholders.

Salesforce Apex Workflow Management Approval Processes Dashboarding Reports Case Management

Salesforce Developer / Administrator

Cardinal Health

Jan 2014 - Jan 2015 (1 year)

Delivered Salesforce customization, automation, and reporting solutions. Designed data models, validation rules, and workflows, and built batch Apex processes for large-scale data operations.

Salesforce Customization Automation Reporting Data Modeling Validation Rules Workflow Management Batch Apex