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Carys VisserCV
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Carys Visser

@carysvisser

I build people, operations, and commercial systems that strengthen agency growth, culture, and performance.

South Africa
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At Matte BLK Agency, I lead commercial, operations, and HR work that supports growth, high-performance culture, and people-first strategy. I’ve helped drive a 50% increase in agency growth while building performance scorecards, succession planning, policies, risk registers, ESG reporting, and agency-wide reporting.

I translate HR initiatives into practical, scalable business systems, from leadership development and learning programmes to SOPs and workforce planning. I also chaired the Culture Committee and helped shape DooPeople, the agency’s people platform.

Previously, I delivered HR, payroll, organisational development, labour relations, and change-management work at Barloworld Logistics, including S197 transfers for 242 employees and an S189(a) process for 312 employees. I also implemented complete HR and payroll systems at Playgear and HR and time-management systems at Pick n Pay.

I’ve worked as a training facilitator and HR consultant across Southern Africa, creating and delivering programmes in talent management, succession planning, leadership, and change management. My operations reporting experience at Zijin Mining strengthened my focus on Excel-based reporting, SOPs, stakeholder training, SLA monitoring, and continuous improvement.

Experience

Work history, roles, and key accomplishments

MB
Current

Commercial, Operations & HR Lead

Matte BLK

Apr 2022 - Present (4 years 6 months)

Strategic leader scaling businesses, embedding high-performance cultures, and driving innovation through AI adoption, ESG reporting, SOP creation, and people-first strategies. Recognized with multiple awards for agency excellence and campaign effectiveness.

SE

Training Facilitator/HR Consultant

Self Employed

Mar 2018 - Oct 2021 (3 years 7 months)

Created training material and delivered training in leadership, management, and change management to clients including Botswana Revenue Services and Reserve Bank of Zambia. Provided HR consultation in IR matters, staff retention, and training.

PL

HR and Payroll Officer/Office Manager

Playgear Co (Pty) Ltd

Feb 2013 - Mar 2014 (1 year 1 month)

Assisted in setting up the company, managed directors' affairs, processed orders, handled accounts payable, and managed monthly salaries on VIP.

VC

Legal Secretary

VH Fitzpatrick & Co

Oct 2002 - Mar 2003 (5 months)

Managed filing and office diary, typed court processes, and coordinated between the High Court and Deputy Sheriff.

Education

Degrees, certifications, and relevant coursework

CIPD logoCI

CIPD

Associate Diploma, Human Resource Management

Associate Diploma in Human Resource Management from CIPD, completed in 2024.

Tech stack

Software and tools used professionally

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