Rachel Rachfal

I am a project and program management leader with over 10 years of experience in guiding cross-functional teams and delivering complex IT and healthcare technology initiatives. My expertise lies in managing client portfolios to achieve successful outcomes, with a proven track record of increasing operational efficiency and driving customer satisfaction. As a PMP-certified professional, I bring a hands-on, solutions-oriented leadership style that fosters high-performing teams.

Currently, I lead cross-functional strategy and project planning for the U.S. Army, overseeing enterprise-level technology rollouts in a high-visibility federal environment. My role involves stakeholder engagement and the delivery of compliance-focused communications platforms. I have successfully directed the rollout of an enterprise SaaS platform serving over 1 million users, increasing engagement by 30% within three months. My experience also includes managing risk, scope, and customer expectations across multiple concurrent workstreams.

Previously, I served as an Elite SME and Project Manager, where I oversaw the implementation of state-wide communication platforms and received public recognition for service quality. My background in marketing and management, combined with my technical skills in various project management tools, enables me to optimize processes and enhance team performance effectively.