Carolyne Njoki

Recorded and submitted high-quality conversational audio in Swahili and English, maintaining a 100% QA acceptance rate. Evaluated conversational accuracy and performed quality assurance on multilingual communication datasets.

Interpreted between Swahili and English for 20-40 patients daily, ensuring accurate communication in medical settings. Assisted 80+ patients with medical instructions and maintained confidentiality of all patient records.

Delivered timely and empathetic responses via phone, email, and live chat, resolving customer complaints and documenting interactions using CRM systems. Collaborated with cross-functional teams to improve service quality.

Handled 50+ daily customer inquiries via phone, email, and live chat, achieving a 95%+ issue resolution rate. Documented and tracked 1,000+ support cases using CRM systems, contributing to a 15% improvement in customer satisfaction.

Served as first point of contact for an office of 50+ employees, managing calls and correspondence. Coordinated 10-15 meetings per month and provided administrative support, improving office efficiency by 25%.

Pursued a Diploma in Business Administration, gaining foundational knowledge in business principles and practices.

Completed a Computer Packages Certification, developing essential computer skills for professional use.

Earned an A Level High School Diploma, completing secondary education with a focus on academic excellence.