Open to opportunities

Carol Shikoh

@carolshikoh

Message

Results-driven operations associate with strong customer service skills.

Kenya

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for professional growth.

I am a results-driven and dependable professional with a solid background in operations, customer service, and administrative support. My experience has equipped me with excellent communication skills and a strong attention to detail, enabling me to follow instructions meticulously and contribute effectively to team environments. I am committed to achieving organizational goals through efficiency, professionalism, and continuous improvement.

Currently, I serve as an Operations Associate at Fuzu Recruitment Limited, where I monitor and optimize operational workflows, maintain accurate records, and provide client support. My previous roles have honed my ability to manage daily operations, supervise staff, and engage with clients to promote products and services. I thrive in collaborative settings and am dedicated to building strong relationships with clients and colleagues alike.

Experience

Work history, roles, and key accomplishments

Current

Operations Associate

Current

Fuzu Recruitment Limited

May 2025 - Present (4 months)

Monitored and optimized operational workflows, ensuring policy compliance. Maintained accurate records, generated analytical operational reports, and coordinated supply chain activities.

Compliance Data Analysis Supply Chain Management Documentation Management

Customer Service Representative

Muthokinju Paints and Cement

Oct 2023 - Apr 2025 (1 year 6 months)

Assisted in achieving sales targets and managed daily branch operations. Supervised staff performance, resolved customer concerns, and trained new staff.

Sales Target Achievement Staff Training Client Engagement Customer Service Flow

Reconciliation Officer / Revenue Collector / SBP Dispatch

County Government of Kiambu

Jan 2018 - Oct 2022 (4 years 9 months)

Dispatched single business permits and managed reconciliation reports. Collected revenue from quarry activities and maintained voucher records.

Single Business Permit Dispatch Revenue Collection Voucher Record Maintenance Revenue Appointment Scheduling

Customer Service & Records Intern

National Hospital Insurance Fund

Aug 2016 - Oct 2016 (2 months)

Registered members, processed photos, and dispatched insurance cards. Educated clients on payment processes via banks and mobile platforms.

Insurance Card Dispatch Payment Processes Front Desk Operations Improvement

Education

Degrees, certifications, and relevant coursework

Kiambu Institute of Science and Technology

Certificate, Information Technology

Completed a Certificate in Information Technology. Acquired fundamental IT skills and knowledge, providing a solid introduction to the field.

Kiambu Institute of Business Studies

Certificate, Human Resources Management

Earned a Certificate in Human Resources Management. Focused on core HR principles and practices, including recruitment, training, and employee relations.

Kiambu Institute of Business Studies

Certificate, Computer Packages

Completed a Certificate in Computer Packages. Gained proficiency in various essential computer software applications, enhancing digital literacy.

Kambaa Girls High School

Kenya Certificate of Secondary Education (KCSE), General Studies

Achieved the Kenya Certificate of Secondary Education. Completed comprehensive secondary education requirements across various subjects.

Limuru Town Primary School

Kenya Certificate of Primary Education (KCPE), General Studies

Obtained the Kenya Certificate of Primary Education. Completed primary education requirements, building foundational academic skills.

Jomo Kenyatta University of Agriculture and Technology

Bachelor of Science, Information Technology

Completed a Bachelor of Science degree with a specialization in Information Technology. Gained foundational knowledge and practical skills in IT principles and applications relevant to modern systems.

Jomo Kenyatta University of Agriculture and Technology

Diploma, Information Technology

Obtained a Diploma in Information Technology, building a strong base in IT concepts and practices. Developed practical skills essential for various IT roles.