carol neiva

I’m a highly organized, proactive professional with C2 English proficiency and a strong background in administrative support, customer relations, and workflow optimization. I’m known for managing operational routines, coordinating team schedules, and enabling seamless cross-cultural communication. I streamline work with digital tools like Notion, Canva, and Agile frameworks, keeping documentation precise and helping international clients get timely support.

In my current role at TCS, I serve as a primary point of contact for clients—managing communications, setting expectations, and overseeing the support ticketing pipeline to prioritize urgent requests. Previously at TWRT, I acted as the core bridge between non-technical stakeholders and executive teams, translating needs into organized project goals and improving operations through automated API/data integrations. Earlier at TOTVS, I supported cross-department delivery by organizing technical documentation repositories and coordinating communications to track bugs, schedule alignments, and maintain timelines.