Caroline Wangui
@carolinewangui3
I keep remote property operations and executive workflows organized, responsive, and moving forward.
KenyaWhat I'm looking for
I'm supporting residential and commercial property operations at Victory Property Group, coordinating tenant communication, leasing requests, maintenance work orders, rent and invoice records, and property documentation through Entrata.
I've also managed Airbnb guest operations at Tucasa Host and executive workflows for The Rebel Geek, including calendars, inboxes, travel, meetings, reporting, and distributed-team communication. I bring practical customer support experience, clear stakeholder follow-through, and a focus on improving everyday processes.
Experience
Work history, roles, and key accomplishments
Virtual Property Manager
Victory Property Group
Jun 2025 - Present (1 year 3 months)
Support residential and commercial property operations remotely, coordinating administrative activities, tenant communications, maintenance requests, and leasing support. Track rent, expenses, and documentation while using Entrata for property management workflows.
Virtual Assistant
The Rebel Geek
Apr 2020 - Present (6 years 5 months)
Manage executive calendars, inboxes, meetings, and administrative workflows for remote operations. Coordinate travel, prepare documents, and maintain digital filing systems while using Slack and Freshdesk for communication.
Airbnb Virtual Assistant
Tucasa Host
Apr 2023 - Jan 2025 (1 year 9 months)
Provided guest communication, managed booking operations, and optimized property listings to increase bookings. Handled payments, refunds, and billing while supporting promotions and mentoring junior staff.
Provided remote administrative support including appointment scheduling, calendar and email management, data entry, and database maintenance. Created spreadsheets, prepared reports, and supported travel planning and social media management.
Customer Support Representative
Cupid Media
Jan 2016 - Aug 2019 (3 years 7 months)
Handled high-volume customer inquiries through email and live support, troubleshooting account issues and documenting software bugs. Supported fraud prevention and contributed to improving customer support workflows.
Education
Degrees, certifications, and relevant coursework
Jomo Kenyatta University of Agriculture and Technology
Diploma, Business Administration
Diploma in Business Administration from Jomo Kenyatta University of Agriculture and Technology.
LinkedIn Learning
Google Workspace, Google Workspace
Completed Google Workspace training on LinkedIn Learning.
LinkedIn Learning
Microsoft Outlook, Microsoft Outlook
Completed Microsoft Outlook training on LinkedIn Learning.
Alison
Virtual Assistant Certification, Virtual Assistant
Earned a Virtual Assistant Certification from Alison.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Social media
Skills
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