Open to opportunities

Regina Munene

@reginamunene

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Executive Virtual Assistant | | Admin support

Kenya

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What I'm looking for

I am seeking a role that allows me to leverage my organizational skills and support capabilities in a dynamic environment.

I am a detail-oriented virtual assistant with extensive experience in administrative support and project management. Over the past few years, I have honed my skills in various tools such as Google Workspace, Trello, and Microsoft Excel, enabling me to optimize workflows and enhance productivity for my clients.

In my role as an Assistant Portfolio Manager at Real Property Management, I successfully managed tasks and projects remotely, ensuring seamless communication and organization. My previous experience in customer support at Startimes Media Company further developed my ability to handle inquiries professionally and efficiently, making me a valuable asset to any team.

Experience

Work history, roles, and key accomplishments

Assistant Portfolio Manager

Real Property Management

Feb 2021 - Apr 2024 (3 years 2 months)

Managed portfolio tasks remotely, utilizing Google Docs and Microsoft Excel for workflow optimization. Organized projects with Trello, handled email communication, and scheduled Zoom meetings. Coordinated maintenance using AppFolio.

Google Docs Microsoft Excel Trello Gmail Zoom Google Workspace Appfolio Project Management

Telesales Agent

StarTimes Kenya

Apr 2020 - Aug 2021 (1 year 4 months)

Increased subscription conversions by tailoring product pitches to individual customer viewing needs, improving daily activation performance. Revived 120+ dormant customer accounts through structured callback routines and resolved product/package objections to strengthen trust and retention.

Telesales Subscription Sales Customer Retention Callbacks Objection Handling Cross functional Coordination

Customer Support/Tele sales Agent

Startimes Media Company

May 2019 - Feb 2021 (1 year 9 months)

Provided customer support through various channels, ensuring professional assistance. Utilized Trello for tracking support tickets and attended virtual meetings to align with the team. Maintained documentation using Google Drive.