Caroline Gonzalez

At PrismHR Retirement Services, I implement retirement plan setups, connect payroll systems, and coordinate PEOs, recordkeepers, and payroll providers. I successfully onboarded 60 new clients while supporting accurate 401(k) administration.

I've supported retirement plan implementation and investment operations at Vestwell and Northern Trust, working across advisory firms, fund companies, custodians, recordkeepers, and clients. My work has improved onboarding processes, investment program setup, plan design updates, rebalancing, cash management, and issue resolution.

Earlier, I led relationship managers at Matrix Trust while overseeing a $5B retirement-plan book of business, pension payments, fund transfers, client service, and team development. At Vanguard, I managed relationships for plan sponsors representing $1.5B in assets and 15K participants, achieving over 95% compliance success and increasing automatic-enrollment adoption by 80%.

I'm grounded in retirement plan administration, ERISA, Department of Labor and IRS requirements, client relationship management, and operational improvement. I bring experience serving financial, healthcare, and manufacturing clients through plan design, education, compliance, and implementation.