Open to opportunities

Alejandra Espinosa

@alejandraespinosa

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International business professional with expertise in financial services.

United States

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What I'm looking for

I am looking for a role that fosters collaboration, values diversity, and offers opportunities for professional growth.

I am an International Business Professional with extensive experience in Financial Services, Operations, and Commercial activities. My career has been marked by a commitment to excellence, organization, and effective communication, which I leverage to bring project teams together to achieve common goals.

Currently, I serve as a 401(k) Specialist at ADP, where I host virtual welcome calls, conduct compliance testing, and implement standard operating procedures to enhance client services. My dedication to client satisfaction is reflected in my ability to resolve issues efficiently, achieving over 90% in key performance indicators and maintaining a perfect client satisfaction score.

Throughout my career, I have been recognized for my analytical skills and ability to mentor others. I have successfully advised high-profile clients, maintained accuracy in account receivables, and led initiatives that foster business growth. I am passionate about contributing to a collaborative work environment that values diversity and inclusion.

Experience

Work history, roles, and key accomplishments

401(K) Specialist

ADP, LLC

Oct 2023 - Present (1 year 11 months)

Hosted virtual welcome calls with plan administrators to outline Multiple Employer Plan provisions and strict deadlines on compliance testing. Conducted thorough record keeping, administrative duties, and annual qualified testing to facilitate IRS nondiscrimination testing.

Compliance Testing Record keeping SOP Development Client Engagement Salesforce Microsoft Office Suite

Money Movement Specialist

ADP, LLC

Sep 2018 - Present (7 years)

Analyzed, researched, audited, and reconciled ADP products accounts receivables to mitigate company losses, achieving 'Top Performer' recognition in FY21. Advised high-profile clients and composed weekly reports to evaluate credit history and identify financial risk.

Account Reconciliation Financial Analysis Risk Management Client Relations Mentoring TLM Resource TotalSource

Sales Lead

ANN INC. – Ann Taylor

Sep 2015 - Present (10 years)

Acted as Loyalty Coach representative to direct associates on strategies to attain monthly credit card objectives and accelerate tender share percentage. Launched and coordinated outreach events with external organizations to attract new clients and leverage additional revenue streams.

Sales Leadership Event Coordination Loss Prevention Client Experience

Administrative Assistant

GROUP O’DONNELL INT.

Aug 2012 - Present (13 years 1 month)

Established relations with retailers and manufacturers to select and confirm client merchandise orders in a timely fashion. Coordinated meetings with potential business partners and clients to foster reliable business growth.

Order Processing Client Management Meeting Coordination Documentation Management Business Development

Education

Degrees, certifications, and relevant coursework

Florida International University

Bachelor of Business Administration, International Business

2010 - 2014

Completed a comprehensive curriculum focused on business administration and international business principles. Gained foundational knowledge in global markets, management, and financial operations.