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Evin OrjiEO
Open to opportunities

Evin Orji

@evinorji

Financial services operations specialist with 7+ years managing IRA accounts, compliance, and high-volume customer service.

United States
Message

What I'm looking for

I’m looking for a company where I can drive IRA and financial operations with accuracy, compliance, and fast turnaround—while improving workflows through data and reporting. I want a team that values client success, operational excellence, and continuous process improvement.

I’m a financial services operations professional with 7+ years of experience supporting IRA/retirement account operations, client inquiries, and operational excellence in high-volume environments. I focus on accurate processing, clear customer communication, and strong compliance habits that stand up to audit scrutiny.

In my current IRA Operations Specialist role, I process 30–50 IRA transactions daily and handle 50–60 inbound calls while resolving customer and advisor questions. I prepare compliance and operational reports to ensure audit readiness, and I’m consistently recognized for precision and efficiency in account setup and transaction processing.

Previously, I supported retirement account clients through a specialist role that involved 25–75 calls daily, addressing tax documents and account services. I processed applications and validated compliance-sensitive forms, partnering cross-functionally to improve turnaround time and accuracy for IRA-related requests.

My background also includes derivatives operations, where I reviewed and booked 20–40 institutional trades daily, prepared reconciliation spreadsheets for monthly audits, and resolved trade discrepancies with brokers. Earlier roles in student loan operations, logistics, and benefit investigation strengthened my ability to manage detail-heavy workflows, maintain compliance, and build trusted client relationships.

Experience

Work history, roles, and key accomplishments

AB
Current

IRA Operations Specialist

Ally Bank

Mar 2021 - Present (5 years 4 months)

Processed 30–50 IRA transactions daily (contributions, distributions, and transfers) and handled 50–60 inbound calls daily. Prepared compliance and operational reports to support audit readiness.

PG

IRA Specialist

PNC Financial Services Group

Jul 2020 - Mar 2021 (8 months)

Supported retirement account clients with 25–75 calls daily, addressing tax documents and account services. Processed applications and validated compliance-sensitive forms while partnering to improve turnaround time and accuracy.

BM

Derivatives Analyst

BNY Mellon

Jan 2019 - Jun 2019 (5 months)

Reviewed and booked 20–40 institutional trades daily across CDS, CDX, and IRS. Prepared reconciliation spreadsheets for monthly audits and compliance reviews and coordinated with brokers to resolve discrepancies.

CB

Student Loan Specialist

Citizens Bank

May 2018 - Dec 2018 (7 months)

Processed 5–10 student loan applications daily while handling 40–100 customer service calls. Built client relationships and contributed to encouraging repeat business and cross-selling financial products.

TT

Logistics Account Executive

Total Quality Logistics (TQL)

Jan 2018 - May 2018 (4 months)

Negotiated and booked 3–5 freight loads per day while managing relationships with 50–100 carriers. Ensured compliance with transport regulations and client delivery standards.

Education

Degrees, certifications, and relevant coursework

Carlow University logoCU

Carlow University

Bachelor of Science in Business Administration, Business Administration

Earned a B.S. in Business Administration from Carlow University (2018).

Saint Vincent College logoSC

Saint Vincent College

Bachelor of Arts in Marketing, Marketing

Earned a B.A. in Marketing from Saint Vincent College (2014).

Tech stack

Software and tools used professionally

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