Evin Orji
@evinorji
Financial services operations specialist with 7+ years managing IRA accounts, compliance, and high-volume customer service.
What I'm looking for
I’m a financial services operations professional with 7+ years of experience supporting IRA/retirement account operations, client inquiries, and operational excellence in high-volume environments. I focus on accurate processing, clear customer communication, and strong compliance habits that stand up to audit scrutiny.
In my current IRA Operations Specialist role, I process 30–50 IRA transactions daily and handle 50–60 inbound calls while resolving customer and advisor questions. I prepare compliance and operational reports to ensure audit readiness, and I’m consistently recognized for precision and efficiency in account setup and transaction processing.
Previously, I supported retirement account clients through a specialist role that involved 25–75 calls daily, addressing tax documents and account services. I processed applications and validated compliance-sensitive forms, partnering cross-functionally to improve turnaround time and accuracy for IRA-related requests.
My background also includes derivatives operations, where I reviewed and booked 20–40 institutional trades daily, prepared reconciliation spreadsheets for monthly audits, and resolved trade discrepancies with brokers. Earlier roles in student loan operations, logistics, and benefit investigation strengthened my ability to manage detail-heavy workflows, maintain compliance, and build trusted client relationships.
Experience
Work history, roles, and key accomplishments
IRA Operations Specialist
Ally Bank
Mar 2021 - Present (5 years 4 months)
Processed 30–50 IRA transactions daily (contributions, distributions, and transfers) and handled 50–60 inbound calls daily. Prepared compliance and operational reports to support audit readiness.
IRA Specialist
PNC Financial Services Group
Jul 2020 - Mar 2021 (8 months)
Supported retirement account clients with 25–75 calls daily, addressing tax documents and account services. Processed applications and validated compliance-sensitive forms while partnering to improve turnaround time and accuracy.
Derivatives Analyst
BNY Mellon
Jan 2019 - Jun 2019 (5 months)
Reviewed and booked 20–40 institutional trades daily across CDS, CDX, and IRS. Prepared reconciliation spreadsheets for monthly audits and compliance reviews and coordinated with brokers to resolve discrepancies.
Student Loan Specialist
Citizens Bank
May 2018 - Dec 2018 (7 months)
Processed 5–10 student loan applications daily while handling 40–100 customer service calls. Built client relationships and contributed to encouraging repeat business and cross-selling financial products.
Logistics Account Executive
Total Quality Logistics (TQL)
Jan 2018 - May 2018 (4 months)
Negotiated and booked 3–5 freight loads per day while managing relationships with 50–100 carriers. Ensured compliance with transport regulations and client delivery standards.
Benefit Investigation Specialist
Lash Group / AmerisourceBergen
Aug 2017 - Jan 2018 (5 months)
Conducted benefit verifications across Medicare, Medicaid, and private insurers. Investigated 10+ benefit cases daily to ensure accurate financial clearance for patients.
Shop Manager
Ballonatics
Aug 2015 - Dec 2017 (2 years 4 months)
Oversaw inventory management of 10,000+ items and $3,500+ in weekly orders. Directed 3 drivers, scheduled 350+ weekly deliveries, and processed $1,500 in daily orders (part-time after Aug 2017).
Education
Degrees, certifications, and relevant coursework
Carlow University
Bachelor of Science in Business Administration, Business Administration
Earned a B.S. in Business Administration from Carlow University (2018).
Saint Vincent College
Bachelor of Arts in Marketing, Marketing
Earned a B.A. in Marketing from Saint Vincent College (2014).
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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