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Looking for a job

CORA FERREIRA

@coraferreira

I coordinate multilingual travel support, reservations, and global client services.

What I'm looking for

I'm looking for a client-facing travel or hospitality role where I can coordinate reservations, support international clients, and apply my multilingual communication and logistics experience.

I'm currently supporting global clients and travel agencies at OnSpot Travel Solutions, managing individual, group, and VIP travel reservations.

I coordinate hotels, transportation companies, and tour operators while monitoring reservation payments through Salesforce and FMBO.

Previously, I guided tourists in Paraty in French and English, delivering cultural presentations and local travel experiences.

My background also includes trilingual reception at Pousada Literária de Paraty, exchange-program guidance at Go Tour Travel and Exchange, and postgraduate study in communication, marketing, and event management.

Experience

Work history, roles, and key accomplishments

OS

Current

Customer Service Representative

Current

OnSpot Travel Solutions

May 2023 - Present (3 years 4 months)

Provide multilingual support to global clients and travel agencies, oversee reservations for individual and group travel including VIP clients, and coordinate services with global suppliers. Manage and monitor reservation payments using CRM systems like Salesforce and FMBO.

Salesforce FMBO CRM Multilingual Support Reservation Management Client Management Travel Coordination

PT

Tourist Guide

Paraty Tours

Nov 2019 - Apr 2021 (1 year 5 months)

Led tourists and delivered cultural presentations in Paraty.

Tour Guiding Cultural Presentation Multilingual French English

PP

Trilingual Receptionist

Pousada Literária de Paraty

Nov 2017 - Oct 2019 (1 year 11 months)

Oversaw reservations, facilitated guest check-in and check-out, and coordinated local tourism services.

Reservations Guest Service Check in Check out Tourism Coordinator Multilingual

GE

Travel Agency

Go Tour Travel and Exchange

Nov 2016 - Jun 2017 (7 months)

Provided guidelines for exchange programs and managed logistics.

Exchange Programs Logistics Management Travel Planning

Education

Degrees, certifications, and relevant coursework

EU

Estácio de Sá University

MBA, Communication, Marketing, and Event Management

Pursued an MBA in Communication, Marketing, and Event Management.

FS

FACHA (Hélio Alonso Integrated Schools)

Bachelor of Arts, Tourism

Earned a Bachelor of Arts in Tourism.

Tech stack

Software and tools used professionally

Salesforce

Availability

Looking for a job

Location

Brazil

Authorized to work in

Salary expectations

20k+ BRL

Social media

Job categories

Customer Service Travel Consultant Tour Guide Receptionist

Skills

Customer Service Multilingual Communication Global Account Management Travel Reservations Travel Arrangements Travel Logistics Supplier Coordination Salesforce FMBO Payment Monitoring Tour Guiding Cultural Presentation French English

Interested in hiring CORA?

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