Open to opportunities

Carolina Vera

@carolinavera

Message

Hospitality receptionist delivering standout guest service with SAP and seamless check-ins.

Spain

Message

What I'm looking for

I’m looking for a hospitality front-office role where I can use SAP, manage reservations and billing, and resolve guest issues fast—while growing in a well-organized team that values excellent, personalized service.

I’m a hospitality professional focused on delivering smooth, personalized front-office experiences. I handle daily check-in and check-out, manage reservations and billing, and resolve issues quickly to protect guest satisfaction.

In my current Receptionist role with exe Hotels, I work with SAP ERP to support both administrative and operational front-office processes. Previously, at The Loft Hostels Group and Casa Jam, I strengthened my skills in guest communication, coordinating with other departments, and ensuring a consistent, high-quality stay—while also managing cash handling and service details.

Beyond reception, I bring a broader service mindset from sales development, event coordination, and call-center support. From leading event operations and venue readiness to assisting customers via phone and solving problems in English, I’m comfortable in fast-paced environments and I’m committed to making every interaction feel effortless.

Experience

Work history, roles, and key accomplishments

Recepcionista

The Loft Hostels Group

Sep 2024 - Nov 2025 (1 year 2 months)

Managed guest check-in/check-out and reservation handling in a hostel front office, ensuring a smooth, welcoming experience. Resolved guest issues and coordinated additional services to support satisfaction and retention.

Reservation Management Customer Service Guest Issue Resolution Guest Relations

Sales Development Representative

Turijobs

Feb 2024 - Jun 2024 (4 months)

Prospected for leads and conducted B2B communications to advance the sales pipeline. Scheduled visits and performed market research to inform outreach and targeting.

Sales Development (SDR)Prospecting B2B Communications Appointment Scheduling Market Research Outreach Coordination

Recepcionista

Casa Jam Barcelona

Jan 2023 - Feb 2024 (1 year 1 month)

Handled daily check-ins, customer interactions, and reservation management while supporting front desk administration. Managed phone/email inquiries and performed cash register operations including collections and payments.

Customer Service Reservation Management Customer Support Cash Register Front Desk Operations Scheduling coordination

Organizador de eventos

Stromboli Juriquilla

Oct 2021 - Aug 2022 (10 months)

Supervised events in a party venue, including guest reception, food checks, and safety oversight. Managed venue accounts and ensured full end-of-event cleaning, while organizing games and recreational activities.

Guest Reception Food & Service Checks Venue Accounts Venue Cleaning

Centro de atención telefónica

Tata Group

Aug 2021 - Oct 2021 (2 months)

Provided phone-based customer support for life insurance clients associated with New York Life. Solved issues in English using the company’s support platform.

Phone Support Life Insurance Support English Communication Call Center Operations Support Platforms client support