Lidia Fernández Gómez
@lidiafernndezgmez
Gestiono recepción, reservas y atención al cliente en hoteles y clínicas.
SpainWhat I'm looking for
He gestionado la recepción de Dental Line en Málaga, atendiendo personalmente a pacientes, coordinando llamadas, agendas profesionales, tiempos de espera e incidencias.
También he trabajado en Hotel del Pintor y realizado prácticas en The Lensfield Hotel de Cambridge, gestionando reservas, reviews, check-in y check-out, archivos, facturas y coordinación de camareras de pisos. Además, diseñé publicaciones para redes sociales y atendí necesidades de huéspedes en Food and Beverage.
Busco contribuir a una gestión eficiente del negocio y sus tareas, ofreciendo una buena experiencia a clientes y apoyando el buen funcionamiento de la empresa.
Experience
Work history, roles, and key accomplishments
Receptionist at Dental Clinic
Dental Line
Jul 2022 - Jul 2024 (2 years)
Provided personalized patient care, managed calls, requests, and professional schedules, and organized waiting times. Collaborated with staff to maintain efficiency and cleanliness.
Tourist Accommodation Receptionist
Hotel Del Pintor
Jan 2022 - Jul 2022 (6 months)
Managed hotel reservations and reviews, designed social media posts, performed guest check-in/check-out, organized files and invoices, and coordinated housekeeping staff.
Reception Intern
The Lensfield Hotel
Jun 2021 - Aug 2021 (2 months)
Welcomed and registered guests, provided information about the establishment and surroundings, coordinated food and beverage service, and organized housekeeping work.
Dual Reception Intern
Hotel Del Pintor
Dec 2019 - May 2021 (1 year 5 months)
Provided customer service, managed reservations and reviews, performed check-in/check-out, and organized files and invoices.
Education
Degrees, certifications, and relevant coursework
IES Sierra Bermeja
Higher Degree in Social Integration, Social Integration
2022 - 2024
Completed a Higher Degree in Social Integration.
Universidad de Granada
Course, Social Work
2023 - 2023
Completed a course on child-to-parent violence.
IES Cánovas del Castillo
Higher Degree in Tourist Accommodation Management, Tourism
2019 - 2021
Completed a Higher Degree in Tourist Accommodation Management.
IES Sierra Bermeja
Baccalaureate, Social Sciences
2017 - 2019
Completed high school with a focus on social sciences.
IES Sierra Bermeja
Course, Mediation
2017 - 2017
Completed a course on mediation and bullying.
IES Sierra Bermeja
Course, Mediation
2016 - 2016
Completed a course on youth mediation and health promotion.
Tech stack
Software and tools used professionally
Availability
Location
SpainAuthorized to work in
Job categories
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