Carolina Ruiz

I am a bilingual (Spanish/English) customer service professional with over five years of experience, focused on accuracy, communication, and teamwork. I combine strong phone and interpersonal skills with a working knowledge of medical terminology, CPT and ICD-10 coding, and HIPAA compliance.

At HCA I verify insurance coverage, handle billing inquiries, post payments and denials, and obtain authorizations, demonstrating attention to detail and proficiency with EHR/EMR and Microsoft Office. My background in retail customer service at Publix strengthened my ability to resolve customer issues, manage front-end operations, and maintain service standards.

I am motivated to build a lifelong career where I can contribute to productivity and company growth, applying my data entry speed, insurance verification experience, and commitment to clear communication to support patients and providers.