Carolina Moya

Operated a personal studio since 2012 offering Reiki, hot stone, aromatherapy, relaxation and sports massages, and taught Reiki as a certified master.

Processed 30–60 daily payouts across ACH, wire, checks, MoneyGram, and cryptocurrency, and provided internal support to customer service agents while assisting customers via email and phone on payout issues.

Conducted training and created materials for the Deposits Department and supported customer service agents while resolving deposit issues for E-checks, card payments, Zelle, and cryptocurrency.

Co-directed and taught at a community education program for three years, developing curricula and delivering classroom instruction in permaculture and related subjects.

Reviewed verification documents (IDs, bank statements, bills, bank letters, payment cards) and supported agents and customers on compliance and verification processes.

Managed outbound and inbound collection calls, negotiated payment plans, and consistently ranked among the top five collectors for four months.

Assisted customers in signing up for payday loans via phone and supported inquiries related to products and application processes.

Supervised a five-person collections team, led the top-performing collector team for four months, and delivered one-on-one training to improve collection performance.

Led an agrochemical transition design program and managed operations for plant nursery and propagation activities.

Provided technical and general assistance to clients and potential users via phone, email, and chat to resolve product and account issues.

Seasonal customer service representative handling chat, phone, and email to resolve order, product, and payment inquiries.

Volunteered as a permaculture and edaphology instructor in a short-term program, delivering practical lessons and field-based instruction.

Managed outbound sales and advanced-level retention and upselling, handling inbound calls to assist customers with insurance packages.

Ongoing Psychopedagogy Diploma program at Universidad Politécnica Internacional.

Completed Scrum Master certification through Cenfotec.

Completed Networking Essentials coursework through the Cisco Networking Academy.

Completed Cyber Security coursework and contributed as instructor for Introduction to Permaculture.

Completed IT Essentials coursework and served as permaculture and edaphology teacher in a voluntary program.

Completed a Bioenergetics Diploma at the Academy of Budapest.

Completed a Technical Degree in Organic Production at the Instituto Nacional de Aprendizaje.

Completed studies in Philosophy at the Universidad de Costa Rica.