Open to opportunities

Carolina Mora

@carolinamora

Program Manager in life sciences, driving global COA and localization programs with compliance, quality, and measurable growth.

Costa Rica

Message

What I'm looking for

I’m looking for a life-sciences role where I can lead global COA and localization programs, strengthen governance and KPIs, and deliver compliant, high-quality outcomes through cross-functional leadership and operational efficiency.

I’m a Program Manager with 7+ years of experience leading global Clinical Outcome Assessment (COA) and localization programs in regulated life-sciences environments. I’m known for delivering complex, multi-market initiatives with a focus on compliance, quality, and alignment with clinical and regulatory requirements, while keeping study execution and patient-centric outcomes front and center.

In my current role, I own a $10.5M annual budget portfolio, driving revenue growth, cost efficiencies, and improved win rates through optimized timelines and pricing strategies. I lead and mentor project managers, establish program governance frameworks (KPIs, risk management, stakeholder communication), and consistently improve delivery performance—achieving 98% on-time delivery, supporting NPS targets, and maintaining a 42% contribution margin through proactive financial monitoring.

Experience

Work history, roles, and key accomplishments

Current

Program Manager

Current

Lionbridge

Jul 2023 - Present (2 years 10 months)

Owned a $10.5M annual portfolio, driving 57% revenue growth through optimized timelines and pricing strategies. Improved customer satisfaction by 15% while maintaining 42% contribution margin and achieving 98% on-time delivery via governance, KPI tracking, and cross-functional execution.

Program & Project Management Localization Program Leadership Budgeting & Forecasting KPIs Risk Management Stakeholder Management Margin Operational Governance

Senior Project Manager

Lionbridge

Nov 2022 - Jun 2023 (7 months)

Implemented standardized project plans, workflows, and performance metrics to improve onboarding efficiency and time-to-delivery for new clients. Managed escalations and improved underperforming accounts through targeted process improvements, documentation, and resource planning to strengthen delivery and service quality.

Project Management KPI Optimization Process Improvement Resource Planning Cross functional Leadership

Project Manager

Lionbridge

Apr 2021 - Oct 2022 (1 year 6 months)

Managed end-to-end project delivery across scope, timeline, budget, and quality requirements, ensuring consistent execution. Improved operational efficiency through customized workflows and strengthened delivery performance by coordinating with production, quality, vendors, and clients as the primary point of contact.

Process Improvement Workflow Design Vendor Management

Associate Project Manager

Lionbridge

Dec 2020 - Mar 2021 (3 months)

Supported localization project delivery by ensuring adherence to timelines, budgets, and quality standards. Conducted scoping, quoting, resource planning, and vendor relationship management to improve forecasting, cost efficiency, and workflow productivity.

Project Scoping Resource Planning Vendor Management Outsourcing Strategies Process Optimization

Language Lead

Lionbridge

Aug 2019 - Nov 2020 (1 year 3 months)

Monitored and analyzed quality metrics to support quality management planning and continuous improvement. Led root-cause analysis, developed client-specific linguistic guidelines and review frameworks, and provided recommendations to reduce localization risks and improve quality and delivery.

Quality Metrics Monitoring Root Cause Analysis Linguistic Guideline Development Continuous Improvement