roy sanchez
@roysanchez
Experienced project manager specializing in localization, multimedia and cross-functional team leadership.
Costa RicaWhat I'm looking for
I am a project manager with five years at Lionbridge executing end-to-end localization and multimedia projects for clients including Apple, Amazon, Google and others. I lead multidisciplinary teams to deliver high-quality, on-time results across localization, DTP, voiceover, subtitling and website translation.
My background also includes finance and sales roles, with senior accounts receivable experience at Thermo Fisher Scientific and earlier leadership in contact centers. I have trained teams in tools like Azure and CPQ, improving quoting efficiency and daily production management.
I combine strong technical tool knowledge (WorldServer, TMS, ATMS, SDL Trados, Azure, CPQ) with process-driven project management and stakeholder collaboration to resolve complex workflow and quality issues and drive continuous improvement.
Experience
Work history, roles, and key accomplishments
Project Manager
Lionbridge Technologies
Jan 2018 - Present (7 years 9 months)
Led end-to-end localization and multimedia projects for clients including Apple, Amazon, Google and Verizon, improving quoting efficiency and ensuring timely, high-quality deliveries across multiple programs.
TSSenior Accounts Receivable
Thermo Fisher Scientific
Jan 2016 - Dec 2018 (2 years 11 months)
Managed order-to-cash AR processes including invoicing, reconciliations and monthly financial reporting, resolving billing irregularities to support finance operations.
Retention Team Trainer
Aegis - Teleperformance
Jan 2013 - Dec 2015 (2 years 11 months)
Performed retention (soft sales) calls and delivered training as a subject-matter expert to improve agent performance and retention outcomes.
BASupervised customer service and collections teams, managing escalations and improving collections processes to meet performance targets.
Education
Degrees, certifications, and relevant coursework
Universidad Latinoamericana de Ciencia y Tecnología (ULACIT)
Advanced Studies Certificate, English
2006 - 2006
Completed advanced studies in English to further develop language proficiency.
Universidad Latinoamericana de Ciencia y Tecnología (ULACIT)
Advanced Level Certificate, Technological Literacy / Computer Programs
2004 - 2006
Completed an advanced program in technological literacy covering computer programs and related technologies.
Universidad Latinoamericana de Ciencia y Tecnología (ULACIT)
Bachelor Degree, English Teaching and Translation
2000 - 2006
Completed a Bachelor's degree in English Teaching and Translation, covering translation and language instruction coursework.
Universidad Latinoamericana de Ciencia y Tecnología (ULACIT)
Advanced Level Certificate, Call Center Operations
2003 - 2005
Completed an advanced-level program focused on call center operations and related skills.
Francisco de Paula Institute
High School Diploma, Secondary Education
1997 - 1999
Completed secondary education and obtained a high school diploma.
ILAC
Certificate, Office Software
1997 - 1998
Completed coursework in Word, Excel and Access for Windows to develop office software skills.
Availability
Location
Costa RicaAuthorized to work in
Job categories
Skills
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