CYCarmz Ybanez
@carmzybanez
Customer Service Professional
PhilippinesWhat I'm looking for
Highly experienced customer service professional with a strong background in handling inbound calls, order taking, and technical support. Proven track record of providing excellent customer service in various industries, including insurance and telecommunications.
Skilled in social media management, lead generation, data entry, and Facebook advertising. Possesses a strong educational foundation in Elementary Education and Guidance and Counseling.
Currently working as a Customer Service Professional at Manulife, with previous experience at Cognizant, Concentrix, Teletech-Telstra, and Qualfon Philippines.
Experience
Work history, roles, and key accomplishments
Customer Service Professional 2
MANULIFE
May 2023 - Present (2 years 1 month)
Providing customer service for participant services and group annuity.
Customer Service Representative
COGNIZANT INC.
Mar 2020 - Oct 2021 (1 year 7 months)
Handling order taking calls.
Customer Service Representative
CONCENTRIX
Jan 2019 - Jan 2020 (11 months)
Checking insurance for Medicare and Medicaid.
Customer Service Representative/Technical
TELETECH-TELSTRA
Jun 2016 - Jan 2019 (2 years 7 months)
Handling inbound calls for Foxtel/TV subscription.
Customer Service Representative/Technical – Number Portability (Back Office)
QUALFON PHILIPPINES
Jun 2009 - Mar 2016 (6 years 9 months)
Taking supervisor's calls and porting numbers from other service providers.
Education
Degrees, certifications, and relevant coursework
Carmz hasn't added their education
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Availability
Location
PhilippinesAuthorized to work in
Job categories
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