carmen oana cristian
@carmenoanacristian
Experienced hospitality and retail professional with psychology background and strong customer-focused skills.
What I'm looking for
I am an experienced sales and hospitality professional with a BSc (Hons) in Psychology from the University of East London, bringing a people-centered approach to customer service and team support.
Across roles as bistro assistant, bartender, bar manager assistant and shop manager I have driven customer loyalty, maintained high sales averages, and managed inventory and cash accurately.
I combine practical technical skills — Microsoft Word, Excel, PowerPoint and SPSS — with qualitative research knowledge and strong soft skills including empathy, communication, patience and problem solving.
I am committed to supporting vulnerable customers, improving customer experiences, and contributing positively to team environments while continuing to grow professionally.
Experience
Work history, roles, and key accomplishments
Bistro Assistant
The Bridge Care Home
Sep 2024 - May 2025 (8 months)
Served meals and beverages, recorded residents' food and fluid intake, and supported care staff by assisting with transfers and companionship to improve resident wellbeing and safety.
Bartender
Growlers
Aug 2022 - Jan 2025 (2 years 5 months)
Maintained a welcoming bar atmosphere, prepared drinks and managed tabs, increasing customer loyalty and repeat visits through attentive service and recommendations.
Bartender
Working Men's Club
Aug 2022 - Jun 2023 (10 months)
Served drinks and engaged with predominantly elderly patrons, providing supportive interactions and maintaining a safe, clean environment to foster community trust.
Bar Manager Assistant
Bar 75
Feb 2022 - Aug 2022 (6 months)
Assisted management by maintaining inventory accuracy, preparing beverages within service targets, handling cash, and implementing promotions to sustain high sales averages.
Shop Manager
B&K Phones
Mar 2019 - Feb 2022 (2 years 11 months)
Managed day-to-day retail operations, trained staff in sales and repairs, negotiated with distributors, and resolved device issues to maintain service quality and customer satisfaction.
Sales Assistant
Top Gift Ltd
Oct 2017 - Feb 2019 (1 year 4 months)
Supported customers with product selection, maintained store presentation and stock merchandising, contributing to increased sales and customer satisfaction.
Education
Degrees, certifications, and relevant coursework
University of East London
Bachelor of Science (Hons), Psychology
Completed a Bachelor of Science (Hons) in Psychology at the University of East London, finishing in August 2023.
Technological Transport Railways – Galați
Diploma of Higher Education, Technical Studies
Obtained a Diploma of Higher Education in Technic from Technological Transport Railways in Galați, completed in June 2014.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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