Open to opportunities

Carly Krasnicki

@carlykrasnicki

Message

Peer Support and administrative professional who streamlines operations and supports recovery.

United States

Message

What I'm looking for

I’m looking for administrative support or peer recovery work where I manage scheduling, payroll, records, and client communication. I want to streamline processes, support people’s progress, and collaborate with a mission-driven team.

I’m a detail-oriented Peer Support and administrative professional with 9+ years of experience in office operations, client relations, and team leadership. I bring a strong track record in scheduling, payroll processing, data entry, and account management, with advanced proficiency in Microsoft Office and QuickBooks.

As a Certified Peer Specialist, I support clients through peer recovery coaching while keeping documentation accurate and up to date. I also facilitate trainings for CoDependents Anonymous and IOP Recovery groups, handle bookkeeping in QuickBooks, and manage daily administrative needs like scheduling, payroll, and office supplies.

Previously, I advanced from Collections to Junior Account Management by building client relationships, resolving inquiries and complaints, and negotiating contracts/pricing. I coordinated inspections per NFPA requirements, maintained databases for assignment tracking, and improved scheduling efficiency to reduce travel time and expenses, while also processing payroll and supporting communication device programming.

Experience

Work history, roles, and key accomplishments

Current

Certified Peer Specialist

Current

Walton Empowers

Oct 2024 - Present (1 year 8 months)

Provided transportation and peer recovery coaching for peers/clients, including court, treatment, medication pickup, and grocery runs. Maintained accurate documentation, facilitated CoDependents Anonymous and IOP Recovery trainings, and supported administrative operations including QuickBooks bookkeeping, staff scheduling, and payroll.

Recovery Coach Transportation Coordination Peer Support Documentation QuickBooks Bookkeeping Staff Scheduling Payroll Processing Training Facilitation client support Record keeping Office Administration

Scheduling Coordinator

Century Fire Protection

Mar 2021 - Aug 2024 (3 years 5 months)

Advanced from collections into junior account management by monitoring client accounts, resolving inquiries and complaints, and strengthening client relationships to support retention. Coordinated NFPA inspections, maintained inspection databases, and supported payroll and administrative operations to improve scheduling efficiency and resource use.

Account Management Collections Client Communication Contract Negotiation Inspection Scheduling (NFPA)Database Management Payroll Processing Customer Service Record keeping Microsoft Office Suite

Assistant Manager

Pleasant Paw's Inn The Dog House

Sep 2016 - Mar 2021 (4 years 6 months)

Managed day-to-day operations for a pet boarding facility by enforcing feeding and allergy protocols, sanitizing common areas, and supervising staff to ensure proper pet care and socialization. Handled client calls and payments, planned employee schedules and appointment lengths, maintained inventory levels, and delivered certified obedience dog training to expand services.

Staff Supervision Staff Scheduling Inventory Management Obedience Dog Training Record keeping Appointment Scheduling Allergy Protocols