Carlos Vélez

I’m a results-driven bilingual professional with experience in customer service, inbound support, client management, and sales operations. I focus on resolving issues quickly and maintaining high service standards in fast-paced environments.

In my customer service role, I managed customer relationships through inbound support and issue resolution. I used CRM platforms such as Salesforce and Genesys to process payments, handle account updates, and support customers efficiently.

I also bring strong commercial energy from high ticket work, including an active focus on high-value closing. My High Ticket Closing Certification from SerCloser Academy strengthens how I approach advanced sales closing techniques.

Alongside customer support, I’ve worked with warehouse and inventory organization and control, including receiving orders by phone and supporting material dispatch. I bring a careful, customer-first mindset—balancing service quality with practical execution.