Carlos Rondon
@carlosrondon
I support customers and build SaaS sales development skills across English- and Spanish-speaking markets.
United StatesWhat I'm looking for
I'm currently supporting customers at Dave & Buster's in a high-volume environment, resolving issues, coordinating with internal teams, and maintaining positive client experiences.
Previously, I managed online order fulfillment and customer communications at ShopRite, handling substitutions, delays, updates, and time-sensitive concerns with accuracy. At Yony's Office Furniture, I provided sales and administrative support.
I've also worked as a Language Instructor at Berlitz Language Center, adapting structured lessons to diverse client needs and providing progress feedback. As a bilingual English/Spanish professional, I'm building SaaS sales development capabilities in lead generation, prospecting, Salesforce, HubSpot, and outreach.
Experience
Work history, roles, and key accomplishments
Customer Support Associate
Dave & Buster's
Jan 2024 - Present (2 years 8 months)
Provide customer support in a high-volume environment, resolving issues and ensuring positive client experiences. Communicate with customers and internal teams to troubleshoot service concerns and escalate complex issues when necessary.
Customer Support Associate | 2024 – Present
Jan 2024 - Present (2 years 8 months)
Provide customer support in a high-volume environment, resolving customer issues and ensuring a positive client experience
Communicate with customers and internal teams to troubleshoot service concerns and escalate complex issues when necessary
Maintain organized workflows while handling multiple customer interactions simultaneously
Support daily operations including inventory coordination and ser
Delivered structured lessons while adapting communication style to meet diverse client needs
Evaluated student progress and provided feedback to improve outcomes
Maintained accurate records and coordinated with academic staff
Customer Service & Fulfillment Associate | 2023 – 2024
Feb 2023 - Jan 2024 (11 months)
Managed customer orders and fulfilled online requests with accuracy and efficiency in a fast-paced environment
Communicated with customers regarding substitutions, delays, and order updates, ensuring high satisfaction levels
Resolved customer concerns and maintained service quality under time-sensitive conditions
Demonstrated strong attention to detail in inventory handling and order processing
Sales & Administrative Support Associate | 2022 – 2023
Apr 2022 - Jan 2023 (9 months)
Worked as Sales & Administrative Support Associate | 2022 – 2023 at Yony’s Office Furniture – Fairfield, NJ.
Education
Degrees, certifications, and relevant coursework
UCAB - Universidad Católica Andrés Bello
Bachelor's degree, Mass Communication/Media Studies
2014 - 2020
Universidad Católica Andrés Bello
Bachelor's degree, Mass Communication/Media Studies
2014 - 2020
Pursued a Bachelor's degree in Mass Communication/Media Studies from 2014 to 2020.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
Interested in hiring Carlos?
You can contact Carlos and 90k+ other talented remote workers on Himalayas.
Message CarlosGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
