Carlos Rada

Rather than implementing automation solutions, my role focuses on helping enterprise customers translate complex business challenges into scalable cloud and AI-enabled transformation initiatives.

I partner directly with business stakeholders to clarify requirements, define solution strategies, and design intelligent automation capabilities using Microsoft Azure, Power Platform, Microsoft Copilot

Senior engineer collaborating to the design, implementation, and modernization of Accenture’s global enterprise messaging environment across Exchange Online and hybrid systems.

Architect secure and scalable email infrastructure leveraging Microsoft Entra, Exchange Online, and identity/security best practices.

Enhance email security posture through Proofpoint (POD, TAP, DLP, encryption), tuning p

Partnered with organizations to accelerate cloud adoption, strengthen operational resilience, and modernize technology platforms through strategic advisory, executive consulting, and hands-on delivery.

Working directly with business and technology leaders, I helped customers translate complex technical challenges into practical transformation roadmaps that balanced business objectives, operation

Led global Cloud Data Operations supporting mission-critical financial analytics platforms serving enterprise investment organizations worldwide.

During a period of significant organizational transformation, I led internationally distributed engineering teams responsible for cloud operations, operational governance, customer success, and platform reliability across Azure environments.

Partneri

Partnered with enterprise customers to understand business challenges and design cloud adoption strategies that aligned technology investments with measurable business outcomes.

This experience fundamentally shaped my leadership approach by reinforcing that successful technology transformation begins with understanding customer objectives—not selecting technology.

Highlights

• Executive cust

Delivered Level 2 technical support and implementation for SAFRAN’s (now IDEMIA) Biometric Identification Systems (BIS) used by critical government clients in Argentina and Venezuela. Provided full-stack infrastructure support, system monitoring, and technical documentation for high-availability biometric platforms.

Key Technologies:
- OS: Windows Server 2003/2008, Windows XP, Windows 7, CentOS 6

Oversaw IT service delivery for Banesco Universal Bank’s branch network in western Caracas, coordinating a team of 12 Field Support Engineers to ensure operational excellence and continuity across banking systems.

Key Technologies:
- Operating Systems: Windows Server, Linux
- Networking: VLANs, routing, switch configuration, network security
- Banking Systems: ATM & POS integration and support
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Led IT operations, infrastructure projects, and service delivery for a major nonprofit health organization under the governance of the International Planned Parenthood Federation – Western Hemisphere Region (IPPF-WHR). Coordinated service desk functions, infrastructure upgrades, and implemented key processes to ensure system availability and data integrity.


Key Technologies & Skills:
Windows Ser

Led Help Desk operations and client infrastructure support across multiple locations. Oversaw a team of technical support engineers and provided strategic IT support for enterprise sales platforms and handheld devices.

Core Technologies & Skills:
- Windows
- Linux
- Active Directory
- VPN (RSA)
- TCP/IP
- Network Administration
- ITIL
- Service Desk Operations
- Scripting (Batch, PowerShell)
- In

Pursued a Master of Business Administration with a focus on business administration and management.