At Victra – Verizon Wireless Premium Retailer, I help run daily store operations as an Assistant Manager and support team members with customer questions and sales.
I resolve difficult account, service, and device issues, explaining technical problems in plain language. As a Sales Representative, I troubleshot common iPhone, Android, hardware, and software problems.
I earned the Google IT Support Professional Certificate through Google / Coursera and began focused IT training in June 2026. I studied IT support fundamentals, operating systems, networking, system administration, and security, and completed hands-on Qwiklabs activities.
In my home-network projects, I set up Pi-hole to filter ads and trackers and configured a TP-Link Archer AX73 router to use it for DNS. I also set up Tailscale on CachyOS Linux and troubleshot networking and remote access.
