Carlos AlabanCA
Open to opportunities

Carlos Alaban

@carlosalaban

Customer Experience Specialist with expertise in B2B SaaS and CRM.

United States
Message

What I'm looking for

I am looking for a role that values customer-centric approaches and offers opportunities for professional growth.

As a Customer Experience Specialist with over five years of experience in B2B SaaS and healthcare, I have honed my skills in optimizing customer interactions and streamlining operations. My journey began with a Bachelor's Degree in Communications from Rutgers University, where I developed a strong foundation in effective communication and problem-solving. Throughout my career, I have successfully managed end-to-end workflows, ensuring seamless service delivery across multiple clinics and enhancing patient experiences.

At Westcoast Brace & Limb, I took charge of scheduling and insurance workflows, significantly reducing billing errors and improving communication across clinics. My role as a Customer Success Specialist at Natix allowed me to simplify technical documentation, leading to a 30% increase in internal efficiency. I also secured a crucial B2B partnership with a top Southeast Asian tech firm, showcasing my ability to drive results in competitive environments. My experience as a Creator Success Manager at Create Music Group further solidified my expertise in managing teams and campaigns, resulting in a 60% boost in engagement through strategic content delivery.

Experience

Work history, roles, and key accomplishments

WL
Current

Customer Experience Specialist

Westcoast Brace & Limb

May 2025 - Present (2 months)

Managed end-to-end scheduling, insurance workflows, and service communication across 6+ clinics. Streamlined operations using OPIE, SolutionReach, and RingCentral, contributing to a significant reduction in communication delays and increased customer satisfaction.

NA

Customer Success Specialist

Natix

May 2024 - Present (1 year 2 months)

Wrote onboarding and training documentation to simplify technical vocabulary, improving internal efficiency by 30%. Streamlined payment, billing, and CRM workflows using Salesforce and cross-functional collaboration.

CG

Creator Success Manager

Create Music Group

Apr 2021 - Present (4 years 3 months)

Managed onboarding, training, and content delivery for a remote team of 30+ creators, helping improve campaign performance and client communication. Boosted engagement by 60% in one year through consistent copywriting, scheduling, and coordination of email campaigns.

AC

Patient Experience Coordinator

Atlantic Spine Center

Dec 2019 - Present (5 years 7 months)

Oversaw day-to-day front office operations at a busy outpatient spine clinic, managing insurance workflows, medical records, scheduling, and patient intake. Led insurance processing and prior authorization systems, successfully managing 75+ claims per week.

Education

Degrees, certifications, and relevant coursework

Rutgers University logoRU

Rutgers University

Bachelor’s Degree, Communications

Grade: 3.7 GPA

Activities and societies: Relevant Coursework: Sociology; Public Relations; Statistics; Financial Accounting; History; Journalism

Completed a Bachelor's Degree in Communications, focusing on various aspects of human interaction and media. Relevant coursework included Sociology, Public Relations, Statistics, Financial Accounting, History, and Journalism. Achieved a cumulative GPA of 3.7.

Tech stack

Software and tools used professionally

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