CACarlos Alaban
@carlosalaban
Customer Experience Specialist with expertise in B2B SaaS and CRM.
United StatesWhat I'm looking for
As a Customer Experience Specialist with over five years of experience in B2B SaaS and healthcare, I have honed my skills in optimizing customer interactions and streamlining operations. My journey began with a Bachelor's Degree in Communications from Rutgers University, where I developed a strong foundation in effective communication and problem-solving. Throughout my career, I have successfully managed end-to-end workflows, ensuring seamless service delivery across multiple clinics and enhancing patient experiences.
At Westcoast Brace & Limb, I took charge of scheduling and insurance workflows, significantly reducing billing errors and improving communication across clinics. My role as a Customer Success Specialist at Natix allowed me to simplify technical documentation, leading to a 30% increase in internal efficiency. I also secured a crucial B2B partnership with a top Southeast Asian tech firm, showcasing my ability to drive results in competitive environments. My experience as a Creator Success Manager at Create Music Group further solidified my expertise in managing teams and campaigns, resulting in a 60% boost in engagement through strategic content delivery.
Experience
Work history, roles, and key accomplishments
Customer Experience Specialist
Westcoast Brace & Limb
May 2025 - Present (2 months)
Managed end-to-end scheduling, insurance workflows, and service communication across 6+ clinics. Streamlined operations using OPIE, SolutionReach, and RingCentral, contributing to a significant reduction in communication delays and increased customer satisfaction.
Customer Success Specialist
Natix
May 2024 - Present (1 year 2 months)
Wrote onboarding and training documentation to simplify technical vocabulary, improving internal efficiency by 30%. Streamlined payment, billing, and CRM workflows using Salesforce and cross-functional collaboration.
Creator Success Manager
Create Music Group
Apr 2021 - Present (4 years 3 months)
Managed onboarding, training, and content delivery for a remote team of 30+ creators, helping improve campaign performance and client communication. Boosted engagement by 60% in one year through consistent copywriting, scheduling, and coordination of email campaigns.
Patient Experience Coordinator
Atlantic Spine Center
Dec 2019 - Present (5 years 7 months)
Oversaw day-to-day front office operations at a busy outpatient spine clinic, managing insurance workflows, medical records, scheduling, and patient intake. Led insurance processing and prior authorization systems, successfully managing 75+ claims per week.
Education
Degrees, certifications, and relevant coursework
RURutgers University
Bachelor’s Degree, Communications
Grade: 3.7 GPA
Activities and societies: Relevant Coursework: Sociology; Public Relations; Statistics; Financial Accounting; History; Journalism
Completed a Bachelor's Degree in Communications, focusing on various aspects of human interaction and media. Relevant coursework included Sociology, Public Relations, Statistics, Financial Accounting, History, and Journalism. Achieved a cumulative GPA of 3.7.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Interested in hiring Carlos?
You can contact Carlos and 90k+ other talented remote workers on Himalayas.
Message CarlosFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
