Carlo Moncano
@carlomoncano
Technical consultant skilled in IT support, troubleshooting, and client training.
PhilippinesWhat I'm looking for
I am a technical consultant with hands-on experience providing levels 1–3 support, troubleshooting network, POS and credit card systems, and configuring and upgrading databases and applications.
I excel at customer relationships, risk management, and cross-training, and I collaborate with third-party IT teams to deliver strong solutions and handle service request tickets efficiently.
I hold a B.S. in Information Technology and continuously pursue upskilling to refine my technical proficiency and better serve diverse clients.
Experience
Work history, roles, and key accomplishments
Technical Consultant
Azpired Inc.
Jan 2022 - Present (4 years 5 months)
Provide L1–L3 technical support for POS and system interfaces, troubleshoot and configure network and database systems, and train clients remotely while managing service tickets and collaborating with third-party IT teams.
Education
Degrees, certifications, and relevant coursework
Southern Philippines College
Bachelor of Science, Information Technology
2018 - 2022
Completed a Bachelor of Science in Information Technology focusing on core IT subjects and practical systems administration.
Christ The King Academy
Senior High School Diploma, Senior High School
2016 - 2018
Attended senior high school with coursework relevant to IT foundations and vocational skills.
Gingoog City Comprehensive National High School
Junior High School Diploma, Junior High School
2012 - 2016
Completed junior high school providing general secondary education.
Availability
Location
PhilippinesAuthorized to work in
Job categories
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