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Carlo MoncanoCM
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Carlo Moncano

@carlomoncano

Technical consultant skilled in IT support, troubleshooting, and client training.

Philippines
Message

What I'm looking for

I am seeking a technical support or consulting role where I can apply hands-on troubleshooting, client training, and cross-team collaboration while continuing to upskill and take on increasing responsibilities.

I am a technical consultant with hands-on experience providing levels 1–3 support, troubleshooting network, POS and credit card systems, and configuring and upgrading databases and applications.

I excel at customer relationships, risk management, and cross-training, and I collaborate with third-party IT teams to deliver strong solutions and handle service request tickets efficiently.

I hold a B.S. in Information Technology and continuously pursue upskilling to refine my technical proficiency and better serve diverse clients.

Experience

Work history, roles, and key accomplishments

AI
Current

Technical Consultant

Azpired Inc.

Jan 2022 - Present (3 years 9 months)

Provide L1–L3 technical support for POS and system interfaces, troubleshoot and configure network and database systems, and train clients remotely while managing service tickets and collaborating with third-party IT teams.

Education

Degrees, certifications, and relevant coursework

SC

Southern Philippines College

Bachelor of Science, Information Technology

2018 - 2022

Completed a Bachelor of Science in Information Technology focusing on core IT subjects and practical systems administration.

CA

Christ The King Academy

Senior High School Diploma, Senior High School

2016 - 2018

Attended senior high school with coursework relevant to IT foundations and vocational skills.

GS

Gingoog City Comprehensive National High School

Junior High School Diploma, Junior High School

2012 - 2016

Completed junior high school providing general secondary education.

Tech stack

Software and tools used professionally

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Carlo Moncano - Technical Consultant - Azpired Inc. | Himalayas