Jayson Sembrano
@jaysonsembrano
I configure POS systems, resolve complex escalations, and improve technical support workflows for client deployments.
PhilippinesWhat I'm looking for
At QU Beyond POS, I resolve advanced L2 hardware, software, and network escalations across multi-device POS deployments. I configure devices, payment terminals, printers, static IPs, and subnets to keep client systems operational.
I've also standardized QA protocols, modernized knowledge-base documentation, and mentored new hires on support processes. Earlier roles at Carbonate HR and Metro by T-Mobile strengthened my experience with technical troubleshooting, account configuration, escalations, and high-volume client support.
Experience
Work history, roles, and key accomplishments
Technical Support Specialist L2
QU Beyond POS
Nov 2024 - Jul 2026 (1 year 8 months)
Resolved advanced hardware and software escalations, diagnosed static IP conflicts and subnet misalignments, and mentored new hires. Modernized knowledge base and provisioned devices for integration.
Education
Degrees, certifications, and relevant coursework
Mabalacat City College
Bachelor of Science, Information Technology
2015 - 2019
Pursued a Bachelor of Science in Information Technology, gaining foundational knowledge in computing and technology.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
Skills
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