Carla Vanegas
@carlavanegas
Proactive data protection engineer with extensive customer service experience.
Costa RicaWhat I'm looking for
I am a dedicated professional with a strong background in data protection and customer service. My journey began with a solid education in computer science and bilingual executive secretarial skills, which laid the foundation for my career. Over the years, I have honed my abilities in various roles, including as a Data Protection Engineer at TechMahindra, where I was responsible for account security and preventing data loss for Microsoft.
My experience at Amazon as a Customer Service Representative allowed me to develop exceptional skills in assisting customers with their inquiries, managing their accounts, and ensuring a seamless experience. I take pride in my proactive approach to problem-solving and my ability to handle complex situations with ease. Additionally, my tenure at Royal Caribbean International as a Crew Administrator provided me with valuable insights into logistics and crew management, further enhancing my skill set.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Amazon
Jan 2019 - Dec 2022 (3 years 11 months)
Assisted customers in creating new accounts and addressing inquiries regarding orders, returns, and Prime Video services.
Data Protection Engineer
TechMahindra, Allys Inc.
Jan 2019 - Dec 2022 (3 years 11 months)
Responsible for account security and preventing data loss for Microsoft. Engaged in ensuring data protection and compliance with regulations.
IT Support/Help Desk
Fujitsu
Jan 2018 - Jan 2020 (1 year 11 months)
Provided support for multiple store devices and resolved various system issues, escalating unresolved problems to designated teams.
Crew Administrator
Royal Caribbean International
Jan 2006 - Jan 2017 (11 years)
Oversaw ship clearance in every port, managed crew-related paperwork, and assisted with HR tasks related to crew attendance.
Education
Degrees, certifications, and relevant coursework
Technical and Professional College of Limon
Technical Degree, Technical Secretary
1993 - 1998
Studied to become a Technical Secretary and bilingual executive secretary, gaining skills in office management and communication.
Methodist English School
Primary Degree, English Language
1988 - 1992
Achieved a Primary English degree with a focus on conversational English, improving language skills.
I.N.A. - National Institution of Learning
Certificate, Computer Science
Completed a course in Computer Science focusing on the Microsoft package, enhancing skills in software applications.
Primary School Santa Eduvigues
Primary Degree, General Education
1987 - 1992
Completed primary education, laying the foundation for future academic and professional pursuits.
Tech stack
Software and tools used professionally
Availability
Location
Costa RicaAuthorized to work in
Job categories
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