Carla Longton

Joined a rapid-response claims team managing automobile liability claims from assignment through resolution. Conducts liability and coverage investigations, interprets policy provisions, and presents comparative negligence and denial determinations for management approval.

Managed non-represented bodily injury and related property damage and liability/coverage claims from investigation through resolution. Conducted liability and coverage investigations, assessed bodily injury exposure, and evaluated settlements using approved claim processes.

Managed automobile liability claims from first notice of loss through resolution by conducting liability and coverage investigations. Interpreted policy provisions, determined liability and coverage, coordinated claim resolution, and supported total loss assignments.

Opened new automobile claims and supported adjusters with correspondence, payment processing, and claim documentation. Temporarily assumed responsibility for the total loss function, including salvage coordination and related vehicle disposition activities.

Provided English-to-Spanish and Spanish-to-English interpretation during unemployment hearings and official proceedings. Translated legal documents and administrative decisions while maintaining confidentiality.

Scheduled unemployment appeal hearings, coordinated calendars, and prepared hearing notices while maintaining confidential case records. Reviewed decisions and official correspondence for accuracy prior to distribution and assisted claimants and employers with case information.

Earned an Associate of Science in Criminal Investigation from Everest University in Pompano Beach, Florida.