Raquel Pena
@raquelpena
Experienced bilingual auto and property damage claim adjuster with 20 years in claims handling.
United StatesWhat I'm looking for
I am a bilingual (English & Spanish) auto and property damage claims adjuster with 20 years of hands-on experience across multi-state insurers handling collision, total loss, theft, vandalism and fire claims.
I have a proven track record taking recorded statements, investigating liability, reviewing appraisals, negotiating with body shops and carriers, and identifying subrogation and SIU referrals while working independently and within teams.
I bring strong customer service, negotiation, analytical skills and experience with inter-company recovery, uninsured debtor recovery, and attorney/fraud coordination—focused on timely, accurate claims resolution.
Experience
Work history, roles, and key accomplishments
Auto Property Damage Adjuster
Ocean Harbor Pearl Holding Group
Jan 2016 - Jan 2024 (8 years)
Handled auto property damage claims including recorded statements, appraisal review, negotiation with repair facilities, and liability determination for subrogation across collision, theft, vandalism, and fire from 2016–2024.
Auto Property Damage Adjuster
Gainsco Insurance Co
Jan 2009 - Jan 2016 (7 years)
Managed auto damage claims by taking recorded statements, reviewing appraisals, negotiating with body shops, and determining liability and subrogation potential between 2009 and 2016.
Subrogation Claim Adjuster
Bristol West Insurance
Jan 2007 - Jan 2009 (2 years)
Conducted multi-state subrogation recoveries by contacting third-party carriers and uninsured debtors, preparing inter-company arbitration and recovery actions from 2007 to 2009.
Auto Property Damage Adjuster
United Automobile Insurance
Jan 2003 - Jan 2007 (4 years)
Investigated and adjusted auto claims, determined liability and damages, negotiated settlements, and referred suspected fraud to SIU while resolving cases timely from 2003 to 2007.
Education
Degrees, certifications, and relevant coursework
Florida Atlantic University
Attended Florida Atlantic University; details of degree, field of study, and years attended not provided.
Availability
Location
United StatesAuthorized to work in
Job categories
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