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Carla Liggett

@carlaliggett

I’m a mortgage closing manager who ensures compliant, customer-focused loan closings and strong team performance.

United States
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What I'm looking for

I’m looking for a mortgage-operations role where I can lead team performance, ensure strict compliance in every closing, and deliver a smooth, customer-focused experience—supported by clear procedures and measurable production goals.

I’m a highly-motivated closing professional with a strong work ethic, adaptability, and exceptional interpersonal skills. I excel at working effectively unsupervised and quickly mastering new skills while keeping processes accurate and people-focused.

As a Closing Manager with Brady & Kosofsky, I ensure adherence to all closing procedures and policies and maintain accurate records of all closed files according to company policy. I resolve customer complaints regarding the closing process in a timely manner, coordinate closing schedules, and complete post-close reviews to keep operations compliant and dependable. I prepare closing documents such as deeds, affidavits, and settlement statements, coordinate signing appointments, verify proper notifications prior to scheduled close dates, and collaborate with escrow officers, lenders, buyers, and sellers to facilitate successful closings. I also process post-closing documentation including deed recordings and loan disbursements.

I lead daily operations by establishing procedures, monitoring team performance, and guiding the team to consistently achieve daily, weekly, and monthly production goals. Earlier experience as a Cook at 131 Main Restaurant sharpened my ability to work in fast-paced environments, maintain a clean, organized workspace, and prepare meals accurately using recipes and menus—skills I continue to apply to quality, speed, and teamwork. I earned a Bachelor of Science in Paralegal Studies from Kaplan University.

Experience

Work history, roles, and key accomplishments

BK
Current

Closing Manager

Brady & Kosofsky

May 2014 - Present (12 years 1 month)

Managed daily loan closing operations, ensuring adherence to closing procedures and regulatory compliance while resolving customer complaints and coordinating schedules. Prepared and processed closing documents (deeds, affidavits, settlement statements) and collaborated with escrow officers, lenders, buyers, and sellers to complete transactions.

Education

Degrees, certifications, and relevant coursework

KU

Kaplan University

Bachelor of Science in Paralegal Studies, Paralegal Studies

Earned a Bachelor of Science in Paralegal Studies from Kaplan University in 2014.

Tech stack

Software and tools used professionally

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