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Michael Sletten

@michaelsletten

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Senior mortgage loan processor specializing in compliance-focused document analysis and smooth, on-time closings.

United States

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What I'm looking for

I’m looking for a fast-paced role where I can own compliance-heavy workflows, analyze complex documents, and drive outcomes—de-escalating issues quickly while coordinating cross-functional teams to deliver on-time results.

I’m a results-driven Senior Loan Processor with extensive experience managing the end-to-end mortgage loan lifecycle from origination through to closing. I’m known for executing strict underwriting compliance, meticulous financial/cash reconciliations, and root-cause diagnostics to mitigate risk and protect corporate revenue—especially in fast-paced, high-volume environments. I coordinate with underwriting teams, third-party vendors, and cross-functional stakeholders to resolve loan conditions, maintain regulatory timelines, and facilitate seamless, on-time closings.

Beyond mortgage processing, I’ve built a strong track record of de-escalating high-tension customer interactions and driving revenue through strategic upselling. In retention sales, I salvaged at-risk accounts by diagnosing root causes and deploying tailored incentives (like waiving fees or upgrading packages) while logging Voice of the Customer data to guide teams; in front-of-house roles, I delivered exceptional guest experiences through sanitation compliance, accurate Point of Sale transactions, and careful service timing.

Experience

Work history, roles, and key accomplishments

Senior Loan Processor

Wells Fargo

May 2019 - Mar 2026 (6 years 10 months)

Managed the end-to-end mortgage loan lifecycle from origination through closing, ensuring underwriting compliance and timely condition resolution. Conducted income/asset/credit document analysis, coordinated third-party verifications (appraisals, title insurance, escrow), and monitored disclosures and wire timing for on-time closings.

Mortgage Loan Processing Loan Origination Underwriting Compliance Income Verification Credit Review Appraisal Ordering Title Insurance Escrow Coordination Closing Documents Compliance Monitoring Risk Mitigation

Restaurant Waiter

Olive Garden

Feb 2019 - May 2019 (3 months)

Provided guest-facing food service in a fast-paced dining environment, managing the full guest cycle and maintaining service quality and sanitation standards. Optimized sales through strategic upselling, paced multi-course meals, and handled shift preparation and table resetting.

Guest Service Upselling Order Taking Multi Course Timing Table Maintenance Inventory Side Station Stocking Pre Bussing Shift Duties And Maintenance Cashless Operations Coordination

Restaurant Waiter

IHOP

Aug 2018 - Feb 2019 (6 months)

Supported front-of-house operations by welcoming guests, presenting menus/specials, and taking accurate orders using POS systems. Drove revenue through upselling and maintained compliance, cash/order accuracy, and shift readiness through consistent sanitation and table reset procedures.

Guest Service Upselling POS systems Cash Order Accuracy Dietary Allergy Support Course Pacing Inventory Shift Preparation Table Resetting Pre Bussing Menu Specials Guidance

Retention Sales Agent

Comcast

Jan 2016 - Aug 2018 (2 years 7 months)

Handled high-volume retention calls by de-escalating unhappy customers and diagnosing root causes of churn. Applied tailored retention offers and identified upsell opportunities, while logging Voice of the Customer data to inform product and marketing teams.

Customer Retention Churn Prevention De escalation Root Cause Short Term Discounts Cross Functional Collaboration