AJApril Jones
@apriljones
Mortgage closing leader driving compliance, efficiency, and team performance.
United StatesWhat I'm looking for
I am a seasoned Mortgage Closing Supervisor with over 18 years in the mortgage industry and 8+ years leading processing and closing teams, consistently delivering high-volume monthly closings, improving compliance, and boosting team production. I build teams through one-on-ones, coaching, process redesign and data-driven decision-making, and have a track record of surpassing production goals and implementing incentive plans that improve retention and productivity.
In leadership roles at large financial institutions, I have managed pipelines and operations that closed hundreds of loans monthly, provided specialized analytical and technical support for complex escalations, and partnered with stakeholders to implement workflow improvements and enhanced monitoring that increased accuracy and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Manager III Closing and Fulfillment
Bank of Montreal
Mar 2021 - Nov 2023 (2 years 8 months)
Led remote closing and fulfillment team, designing and implementing process improvements and coaching practices that ensured compliance and met production goals; provided analytical and technical support for complex escalations. Oversaw reporting and workflow changes that improved efficiency and policy adherence across the group.
Processing/Closing Supervisor
Ent Credit Union
Sep 2015 - Nov 2020 (5 years 2 months)
Supervised processing and closing specialists, implemented incentive and monitoring programs that improved accuracy, compliance results, and customer satisfaction; drove team production to exceed monthly closing goals. Coordinated with HR and leadership on retention and operational initiatives.
Mortgage Consultant Team Lead III
Ent Credit Union
Mar 2013 - Sep 2015 (2 years 6 months)
Managed a pipeline of 35–40 loans and closed 22–28 loans monthly while ensuring accuracy, compliance and customer service; served as construction/loan team lead overseeing a $5M+ portfolio. Coached staff to meet production and quality targets.
Mortgage Loan Consultant II
Ent Credit Union
Dec 2011 - Mar 2013 (1 year 3 months)
Managed a pipeline of 25–30 loans and closed 18–22 loans monthly while meeting accuracy, compliance and customer service goals. Supported loan processing and contributed to team performance improvements.
Education
Degrees, certifications, and relevant coursework
USUniversity of Colorado Colorado Springs
Bachelor of Arts, Geography and Environmental Studies
Completed a Bachelor of Arts in Geography and Environmental Studies and participated in a teacher-in-residency program aligned with Colorado state teaching licensure requirements.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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