Stephanie Carcamo
@stephaniecarcamo
Escrow and mortgage operations professional with 17+ years’ experience ensuring compliant closings and streamlined servicing.
United StatesWhat I'm looking for
I’m a results-driven Escrow and Mortgage Operations professional with 17+ years of experience across real estate, mortgage servicing, loan processing, and financial operations. In my current role as an Escrow Assistant, I manage end-to-end escrow file processing to ensure accurate, timely closings, prepare and review HUD statements and settlement packages, and coordinate closing schedules with buyers, sellers, lenders, and real estate agents.
I also bring strong leadership and operational improvement experience. As a Loan Processor / Servicing Manager, I processed residential loans from application through funding, collected and verified documentation for underwriting, coordinated appraisals and title work to reduce processing timelines, and coached a 20-member customer service team to improve productivity and service quality. My customer care and loss mitigation background rounds out my approach—supporting loan modifications, repayment plans, short sales, and settlements while delivering clear loan status updates and coordinated stakeholder communication.
Experience
Work history, roles, and key accomplishments
Escrow Assistant
Exodus Title
Jan 2023 - Present (3 years 4 months)
Managed end-to-end escrow file processing to support accurate, timely closings. Prepared and reviewed closing documents (including HUD statements), coordinated schedules with key stakeholders, and resolved client and lender issues.
Loan Processor / Servicing Manager
Sutherland Mortgage Services
Feb 2017 - Dec 2022 (5 years 10 months)
Processed residential mortgage loans from application through funding while meeting strict deadlines. Coordinated appraisals, title work, and third-party documentation, and managed/coached a 20-member customer service team using Encompass and Empower to maintain pipeline accuracy and compliance.
Payroll Administrator
Rodriguez Construction
Jun 2015 - Feb 2022 (6 years 8 months)
Processed payroll accurately and on schedule for company employees. Reconciled financial records, maintained payroll documentation, and prepared year-end records to support compliance and reporting.
Account Manager
S4 Communications
Jun 2015 - Jan 2017 (1 year 7 months)
Managed customer accounts and renewed service contracts to improve client retention. Resolved billing concerns, improved customer satisfaction, and generated new business through outbound sales and relationship management.
Customer Care Coordinator
Ocwen Financial Corporation
Jan 2012 - May 2015 (3 years 4 months)
Assisted customers with loan modifications, repayment plans, and loss mitigation options. Processed short sales and settlements to help accelerate resolution timelines and provided clear loan status updates while coordinating with stakeholders.
Education
Degrees, certifications, and relevant coursework
Sanford-Brown College
Medical Assistant Coursework, Medical Assisting
Completed Medical Assistant coursework at Sanford-Brown College in Houston, Texas.
Tegeler Career Center
High School Diploma, High School
Earned a High School Diploma from Tegeler Career Center in Pasadena, Texas.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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