At FARMERS INSURANCE FEDERAL CREDIT UNION, I held final selection and retention authority for repossession and foreclosure vendors, reviewed contracts, and negotiated service fees, including reducing an applicable third-party collections fee from 10% to 5%. I also authored management-approved vendor selection and corrective procedures published on the internal KIP knowledge platform.
I supported six consecutive annual audits, investigated discrepancies, and used Excel VLOOKUP to review credit-reporting errors. In my acting supervisory work, I assigned priorities, coached approximately ten team members, and helped reduce a backlog of more than 1,000 unperfected titles to approximately 150 within 6–8 weeks.
