Open to opportunities

Aaron J Blain

@aaronjblain

Operations and people leader driving process improvement, high-volume claims resolution, and performance through coaching and operational excellence.

United States

Message

What I'm looking for

I’m looking for an operations leadership role where I can coach high-performing teams, improve processes, and deliver exceptional customer outcomes—especially in high-volume healthcare claims or mortgage servicing environments—while driving measurable performance and continuous change.

I’m an operations and people leader who thrives on building strong relationships, improving performance, and leading teams through change while maintaining operational excellence. Across healthcare claims, mortgage servicing, financial services, and real estate, I’ve consistently created new business processes, launched operational initiatives, and supported customers, employees, providers, and stakeholders with clear communication and problem solving.

As a Senior Claims Resolution Specialist, I resolve complex healthcare claims and serve as a primary point of contact for providers and patients. I manage approximately 80 claims daily, investigate denials and payment disputes, and use Facets and ISET systems to research activity and payment history—while staying focused on first call resolution and meeting quality and productivity expectations.

Earlier, I helped launch and grow a mortgage payment processing operation, supervising 10–20 employees and maintaining quality assurance standards exceeding 98%. I also built a vacant property registration division from concept to implementation, then progressed through loss mitigation leadership before transitioning into a licensed real estate career guiding 50+ transactions from contract to close.

Experience

Work history, roles, and key accomplishments

Current

Senior Claims Resolution Specialist

Current

Optum CMC

Jan 2024 - Present (2 years 7 months)

Resolves complex healthcare claims (including oncology, transplant, infertility, and spine services) and serves as a primary point of contact for providers and patients. Investigates denied claims and payment disputes, using Facets and ISET to drive accurate claim resolutions.

Healthcare Claims Claims Resolution Payment Disputes Root Cause Analysis Pricing Discrepancies Provider Claim Disputes Facets

Current

Realtor - Residential & Investment

Current

Better Homes

Apr 2017 - Present (9 years 4 months)

Guides residential real estate transactions from contract to close, managing negotiations, inspections, financing milestones, and closing coordination. Generates business through relationship-based networking and coordinates with lenders, title companies, inspectors, appraisers, contractors, and clients.

Closing Coordination Negotiation Inspection Coordination Seller Support Marketing Influencer Marketing Outbound Prospecting Phone Outreach Client Communication MLS Platforms Showing Time Supra Zipforms CRM Platforms

Mortgage Transaction Supervisor

New Bold Advisors / Bank of America

Jan 2012 - Feb 2017 (5 years 1 month)

Supported the transition of a specialized mortgage servicing operation from Buffalo, New York to Texas and helped build a mortgage payment processing department. Led the operation for five years, supervising a team and maintaining quality assurance standards over 98%.

Mortgage Servicing Operations Back Office Support Workforce Management Team Coaching Disciplinary Actions Quality Assurance Process Management

Customer Support Supervisor

Core Logic

Jul 2008 - Dec 2011 (3 years 5 months)

Identified and addressed a recurring compliance risk related to vacant property registration requirements by launching a new vacant property registration division. Built and led the operation, managing operational functions and supervising a team across municipalities in the United States.

Compliance Risk Management Business Planning Operational Launch Property Operations Compliance Management Hiring Coaching Employee Development Terminations

Collections & Loss Mitigation Supervisor

Saxon Mortgage

Jun 2007 - Jun 2008 (1 year)

Supervised customer service representatives in a high-volume mortgage servicing environment and served as an escalation point for complex delinquency and loss mitigation situations. Led team performance during peak periods while balancing productivity goals and customer service expectations.

Collections Loss Mitigation Delinquency Management Customer Escalation Team Coaching Employee Development Peak Operations Management Productivity Management