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@sebastiantorrado
Customer technical support specialist with expertise in AI solutions.
I am a dedicated customer technical support specialist with three years of experience in delivering exceptional support and resolving complex technical issues. My career has been centered around working in dynamic environments that prioritize innovation and customer satisfaction. I excel in troubleshooting and problem-solving, ensuring that users receive the highest quality of service.
At Qikify, I have successfully educated users on application functionalities through detailed guides and instructional videos, enhancing their overall experience. My role involved resolving intricate issues related to CSS and JavaScript in Shopify stores, which contributed to seamless e-commerce operations. I also pioneered the integration of AI tools to automate support workflows, significantly improving issue resolution times and customer satisfaction.
With a Bachelor's degree in Finance from EAFIT University, I bring a unique perspective to technical support, combining analytical skills with a customer-centric approach. I am passionate about leveraging technology to optimize business processes and enhance customer interactions.
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Work history, roles, and key accomplishments
Qikify
Jul 2021 - Mar 2024 (2 years 8 months)
Provided exceptional technical support to a diverse customer base, ensuring high levels of satisfaction and loyalty. Educated users on application functionalities and resolved complex issues related to CSS and JavaScript in customers' Shopify stores. Pioneered the integration of AI tools to automate support workflows, significantly improving issue resolution times.
Degrees, certifications, and relevant coursework
Bachelor's degree, Finance
2015 - 2020
Completed a Bachelor's degree in Finance, focusing on financial analysis, investment strategies, and economic principles. Developed strong analytical skills and a comprehensive understanding of financial markets.
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