Sebastian Torrado

I am a dedicated customer technical support specialist with three years of experience in delivering exceptional support and resolving complex technical issues. My career has been centered around working in dynamic environments that prioritize innovation and customer satisfaction. I excel in troubleshooting and problem-solving, ensuring that users receive the highest quality of service.

At Qikify, I have successfully educated users on application functionalities through detailed guides and instructional videos, enhancing their overall experience. My role involved resolving intricate issues related to CSS and JavaScript in Shopify stores, which contributed to seamless e-commerce operations. I also pioneered the integration of AI tools to automate support workflows, significantly improving issue resolution times and customer satisfaction.

With a Bachelor's degree in Finance from EAFIT University, I bring a unique perspective to technical support, combining analytical skills with a customer-centric approach. I am passionate about leveraging technology to optimize business processes and enhance customer interactions.