Carinne May

Administer end-to-end discussion and unpacking process while acting as the primary point of contact. Steer planning and organisation of Jira and Confluence to meet reporting requirements and provide insights across the product portfolio. Manage execution of vision strategy in line with defined roadmaps. Maintain product backlog in line with priority management guidelines while resolving issues and

Delivered exceptional support to product teams, managers, software developers, and architects to understand drivers and define product strategy. Documented products, systems, and processes to support users and ensure business continuity. Engaged in daily scrums, sprint plannings, reviews, and retrospectives to deliver key milestones. Conducted strategic and competitive analysis to deliver value-ad

Coordinated deployment of Scrum and Agile Methodologies to deliver cutting-edge Ecommerce fraud detection software aligned with stakeholders' needs. Provided end-user support by monitoring system, responding to queries, and resolving and escalating issues. Performed system testing for implemented enhancements.

Generated insightful and intuitive reports from diverse raw data sources while upholding consistent delivery of high-quality service to all stakeholders. Led and guided a team of Fraud Analysts by setting an example. Spotted opportunities to enhance engagement performance. Established and enforced fraud-specific detective and preventative controls. Identified and extracted critical indicators from

Conducted detailed investigation and purchase pattern analysis of suspected and confirmed fraud cases on all E-commerce transactions. Reported on fraudulent accounts. Suggested and implemented new processes and procedures. Compiled a fraud plan for all fraud analysis activities on allocated assignments. Monitored fraud group activity and implemented countermeasures to block fraud. Produced useful