Open to opportunities

Carine Zaghloul

@carinezaghloul

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Accountability and investigations specialist focused on humanitarian response and community protection.

Germany

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What I'm looking for

I seek a humanitarian role where I manage accountability systems and investigations, work closely with affected communities, coordinate with stakeholders, and strengthen protection and transparency in complex emergency settings.

I am an accountability and investigations specialist with extensive field experience in humanitarian response, community engagement, and crisis management. I have worked directly with displaced populations and refugees, ensuring confidentiality and ethical handling of sensitive cases.

Throughout my career I have managed hotlines, logged and graded feedback, conducted field visits, and implemented accountability mechanisms such as CARM to close feedback loops and improve program quality. I have supported investigations into misconduct, PSEA, and integrity breaches, conducting survivor- and witness-sensitive interviews.

I have served in operational and security liaison roles for election observation deployments and supported emergency response for internally displaced persons. My background includes frontline roles in NGOs and institutional investigative work inside the Lebanese Armed Forces, where I led and contributed to over 100 investigations.

I bring strong skills in data collection, case management, stakeholder coordination, and trainings in psychological first aid, safety, and investigative techniques, and I prioritize transparency, protection, and ethical standards in complex environments.

Experience

Work history, roles, and key accomplishments

Feedback and Complaints Officer

International Rescue Committee

Feb 2024 - Feb 2025 (1 year)

Managed hotline and face-to-face feedback channels across North Lebanon, recording and resolving complaints within 72 hours and conducting field awareness sessions for refugee education services.

Community Engagement Case Management SOP Development Confidentiality Data Collection

Community Accountability Assistant

Mercy Corps

Feb 2023 - Feb 2024 (1 year)

Logged, graded and referred feedback via hotline, WhatsApp and email into CARM database, conducted monitoring visits and surveys, and closed feedback loops for Categories 1–3 cases.

Case Management Data Entry Monitoring & Evaluation Survey Referrals Confidentiality

Daily Worker - Support

Mercy Corps

Jan 2022 - Jan 2023 (1 year)

Received, logged and followed up on feedback and complaints, supported Lebanon Crisis Analytics data collection, and assisted integrity investigations through interviews with whistle-blowers and witnesses.

Accountability Data Collection Community Outreach Reporting Confidentiality

External Investigator (Panel Member)

Greenpeace MENA

Sep 2022 - Nov 2022 (2 months)

Supported internal investigations by conducting interviews with survivors, witnesses, and subjects across misconduct, PSEA and sexual misconduct cases.

Investigation Interviewing Survivor Sensitive Approaches Reporting Confidentiality

Liaison Security/Operations Assistant

European Union Election Observation Mission

Mar 2022 - May 2022 (2 months)

Prepared deployments and security risk assessments for election observers, coordinated with national authorities and managed logistics, security and operations across northern Lebanon.

Security Assessments Logistics Operations Coordination Reporting Analysis Incident Management

Sergeant Investigator

Lebanese Armed Forces

Apr 2018 - Sep 2020 (2 years 5 months)

Conducted over 100 investigations into misconduct, fraud, corruption and gender-based violence, performing survivor-sensitive interviews and escalating findings for appropriate action.

Investigation Interviewing Fraud Detection Case Reporting Evidence Handling

Volunteer Research Assistant

Acts for the Disappeared

Feb 2014 - Jul 2016 (2 years 5 months)

Collected and recorded data on missing persons and clandestine gravesites, supporting family-inclusive search processes and documentation of disappearance circumstances.

Data Collection Case Documentation Community Engagement Mapping Protection Confidentiality

Education

Degrees, certifications, and relevant coursework

American University of Science and Technology

Bachelor in Clinical Laboratory Sciences, Clinical Laboratory Sciences (Forensic Science)

2012 - 2016

Activities and societies: Forensic Science specialization; attended related trainings and courses.

Completed a Bachelor in Clinical Laboratory Sciences with specialization in Forensic Science, covering laboratory techniques and forensic applications.