Maher Shami

Conduct AML investigations and loan-account management, monitoring receivables risk and assessing dynamic creditworthiness while administering customer master data and payment flows in SAP.

Monitored receivables key figures, assessed customer creditworthiness, managed customer locks/unlocks and maintained customer master data and incoming payments in SAP.

Performed system-technical allocation and transaction analysis, conducted OSINT investigations, documented narratives and decided on case closure, escalation or RFI from an L1 perspective.

Processed investigations and prepared SAR reports, conducted quality checks of KYC and transaction evidence, and reported cases to the FIU via goAML.

Identified and triaged suspicious cases, verified transactions via Smaragd and determined escalation needs for further investigation.

Managed credit files, recorded and registered collateral and property rights, processed loan deferrals/rescheduling and maintained customer master data and file storage in FCMS.

Investigated sanctions, PEP and adverse media alerts, performed KYC research and escalated validated hits to AFC units or senior investigators while managing related IT/system issues.

Responded to customer inquiries by email and phone, advised on products, managed orders/returns and coordinated with internal teams to improve service processes.

Managed front-desk operations including guest check-in/out and service coordination to ensure smooth hotel reception services.

Led quality assurance for olive trees and olives, overseeing production processes and ensuring product quality standards across operations.

Completed German language courses at B2 and C1 levels at BTB Bildungszentrum GmbH from May 2017 to May 2018.

Grade: 3

Completed a Bachelor of Arts focused on Agricultural Economics at Al-Baath University, final grade 3, from January 2003 to July 2009.

Attended Evangelical School in Homs and obtained a high school diploma between September 2001 and June 2002.