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CANER AKGÜN

@canerakgn

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I lead hotel front office operations and hospitality technology projects that improve guest experiences and efficiency.

Turkey

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What I'm looking for

I'm looking for opportunities to lead hotel operations or hospitality technology projects, improve guest experiences through digital systems, build strong teams, and deliver efficient, high-quality service.

I've led front office, spa, and pre-opening operations for Clarion Hotel Istanbul Mahmutbey, Mövenpick Istanbul Old Town, and Novotel Istanbul Zeytinburnu, focusing on seamless guest journeys, service standards, and operational efficiency.

At Mövenpick Istanbul Old Town, I led front office and spa pre-opening work, prepared Opera Cloud configuration documents, developed Accor-standard SOPs, recruited teams, and coordinated technical and operational setup with Accor headquarters.

During nearly nine years at Protel Bilgisayar, I contributed to more than 100 Opera PMS, front office systems, and Sales & Catering projects, delivering installation, integration, optimization, technical support, and training with 100% customer satisfaction.

I bring a hands-on approach to team coaching, guest relations, process improvement, project delivery, and hospitality technology, drawing on experience across Park Hyatt Istanbul, The House Hotels, and Divan City Hotel Istanbul.

Experience

Work history, roles, and key accomplishments

Front Office Manager

Clarion Hotel Istanbul Mahmutbey

Feb 2026 - Aug 2026 (6 months)

Oversaw front office operations to ensure seamless guest experiences and operational efficiency. Led, mentored, and motivated the front office team to deliver high service standards and improve guest satisfaction.

Opera PMS Opera Cloud Guest Relations Team Leadership Training Upselling Revenue Optimization Online Reputation Management

Front Office Manager

Mövenpick Istanbul Old Town

Aug 2025 - Dec 2025 (4 months)

Led front office and spa operations during pre-opening phase, ensuring alignment with Accor standards. Prepared Opera Cloud configuration documents, developed SOPs, and recruited and trained a high-performing team.

Opera Cloud Pre Opening SOP Development Team Building Training ACCOR Standards Technical Setup Procurement

Front Office Manager

Novotel Istanbul Zeytinburnu

Dec 2024 - May 2025 (5 months)

Managed front office operations to ensure seamless guest experiences and operational efficiency. Led and motivated the front office team, resolved guest issues, and implemented sales strategies to optimize revenue.

Opera PMS Guest Relations Team Leadership Sales Strategy Reservations Training

Project and Service Delivery Manager

Eclit Bilisim Hizmetleri

Feb 2024 - Sep 2024 (7 months)

Managed end-to-end project management and service delivery processes in the IT sector. Delivered strategic projects on time and within budget, enhanced customer experience, and monitored KPIs and SLAs.

Project Management Service Delivery Resource Allocation Process Optimization KPI Monitoring SLA Management Customer Satisfaction

Senior Customer Support & Training Specialist

Protel Bilgisayar A.S.

Mar 2015 - Feb 2024 (8 years 11 months)

Specialized in Opera PMS, front office systems, and Sales & Catering module. Contributed to over 100 projects, provided advanced technical support, and designed comprehensive training programs.

Opera PMS Catering Sales Customer Support Project Management Training Technical Support System Integration Documentation

Assistant Front Office Manager

Vault Karakoy The House Hotel

May 2014 - Jan 2015 (8 months)

Assisted in managing daily front office operations, including check-in/check-out, reservations, and VIP guest services. Supported the Front Office Manager in supervising staff and implemented operational procedures to enhance efficiency.

Front Office Operations Guest Relations Team Supervision Training Operational Procedures Inter departmental Collaboration

Reservation Supervisor

The House Hotels

May 2013 - May 2014 (1 year)

Supervised the reservations team to ensure timely and accurate handling of bookings. Monitored room inventory, rates, and availability to maximize occupancy and revenue, and developed reservation procedures.

Reservations Management Team Supervision Inventory Management Revenue Optimization Training Collaboration

F&O Team Leader & Night Manager

Park Hyatt Istanbul – Macka Palas

Jan 2012 - Apr 2013 (1 year 3 months)

Supervised and coordinated front office and night audit teams to ensure smooth operations. Managed check-in/check-out processes, VIP guest services, and overnight operations, and reconciled night audit reports.

Front Office Operations Night Audit Team Leadership Guest Service Financial Reconciliations Training

F&O Guest Service Officer

Park Hyatt Istanbul – Macka Palas

Aug 2010 - Jan 2012 (1 year 5 months)

Provided guest services at the front office, ensuring seamless guest experiences and operational excellence.

Guest Service Front Office Operations Customer Satisfaction

F&B Restaurant Waiter

Park Hyatt Istanbul – Macka Palas

Jul 2008 - Aug 2010 (2 years 1 month)

Provided high-quality guest service in restaurant environment, taking orders, serving food and beverages, and ensuring guest satisfaction. Maintained cleanliness and compliance with health and safety standards.

Food and Beverage Services Guest Satisfaction Upselling Training Health and Safety Compliance

F&B Restaurant & Room Service Waiter

Divan City Hotel Istanbul

Nov 2006 - Jul 2008 (1 year 8 months)

Provided service in hotel and restaurant environments, taking orders, serving food and beverages, and ensuring guest satisfaction. Increased sales through upselling and suggestive selling.

Food and Beverage Services Room Service Upselling Guest Satisfaction Training Health and Safety Compliance