Open to opportunities

Candra Creviston

@candracreviston

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Dedicated Customer Support Specialist with expertise in conflict resolution.

Zimbabwe

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated and detail-oriented Customer Support Specialist with extensive experience in remote technical assistance and conflict resolution. My career has been focused on providing exceptional service and ensuring client satisfaction in high-paced environments. At Accenture, I assisted Maryland state claimants with unemployment claims, managed fraud investigations, and resolved conflicts efficiently. My ability to troubleshoot customer issues has been a key asset in my roles.

Throughout my career, I have demonstrated a commitment to high-quality customer service. I have worked in various remote roles, including as a Remote Chat Support Specialist, where I provided technical support for Nintendo products and assisted customers with account-related concerns. My experience also includes community growth strategies, where I helped server owners enhance their communities on Discord. I am now eager to re-enter the workforce and leverage my skills in a long-term career.

Experience

Work history, roles, and key accomplishments

Data Entry Specialist

Google Gemini Task

Apr 2025 - Present (1 month)

Accurately and efficiently entered query logs.

Data Entry Logging Data Management

Unemployment Claims Specialist

Accenture

Jan 2021 - Present (4 years 4 months)

Assisted Maryland state claimants with unemployment claims and managed fraud investigations and account verifications. Reviewed documentation and resolved conflicts efficiently to ensure proper claim processing.

Unemployment Claims Process Fraud Investigation Conflict Resolution Customer Support

Remote Chat Support Specialist

First Call Resolution

Jan 2020 - Present (5 years 4 months)

Provided technical support for Nintendo products, including password resets and refunds. Assisted customers with troubleshooting and resolving account-related issues while efficiently managing customer inquiries through chat support.

Chat Support Technical Support Nintendo Password Resets Troubleshooting Communication

Remote Customer Support Specialist

First Call Resolution

Jan 2020 - Present (5 years 4 months)

Provided technical support and troubleshooting for customer account issues. Assisted consumers in resolving account-related concerns and delivered high-quality customer service in a remote setting.

Technical Support Troubleshooting Customer Service Account Management Consumer Services

Community Growth Specialist

Discord AYS

Jul 2018 - Present (6 years 10 months)

Collaborated with server owners to expand their communities by increasing membership. Provided insights on improving server structure and engagement, and advised on optimizing server usability for a better community experience.

Community Development Usability Communication