Open to opportunities

Candice Chen

@candicechen

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Experienced Solution Architect specializing in SaaS for life sciences.

China

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What I'm looking for

I am looking for a role that allows me to leverage my SaaS expertise in a dynamic environment, focusing on innovative solutions and collaborative teamwork.

With over 15 years of experience in SaaS solutions tailored for the life sciences industry, I have honed my expertise in CRM, MDM, Digital Marketing, and more, particularly with platforms like Veeva, Salesforce, and Oracle. My strong understanding of sales force effectiveness (SFE), key performance indicators (KPI), and clinical trials has enabled me to deliver impactful solutions that drive business success.

Throughout my career, I have excelled in pre-sales consultation, business analysis, and technical support, ensuring that customer needs are met with precision. My project management experience, backed by a PMP certification, has equipped me with the skills to lead complex projects and collaborate effectively with cross-functional teams. I am passionate about leveraging technology to enhance customer engagement and streamline processes.

Experience

Work history, roles, and key accomplishments

Current

Solution Architect

Current

Alibaba Cloud Intelligence Group

Dec 2023 - Present (1 year 7 months)

Provided technical support for Salesforce on Alibaba solutions in sales calls and presentations, assisting sales teams in understanding customer requirements. Took joint ownership of opportunities with sales teams on technical issues, analyzing customer needs and identifying appropriate solution alternatives.

Salesforce Technical Support Solution Architecture

Solution Engineer

Oracle China

Feb 2017 - Present (8 years 5 months)

Focused on Life Sciences and Healthcare opportunities requiring creative and complex solutions, leading pre-sales technical activities with account managers. Engaged with end customers and partners for customer engagement and project delivery, providing specialist knowledge for SaaS applications including CRM, Digital Marketing, Service, CDP, and Loyalty.

Life Sciences Healthcare Pre Sales SaaS CRM Digital Marketing CDP Customer Engagement

Associate Incentive Manager

Sanofi China

Dec 2015 - Present (9 years 7 months)

Led vendor selection and POC projects for incentive calculation tools, designing incentive plans and simulations based on financial budgets and business needs. Prepared documents for incentive schemes, communication, and announcements, coordinating with sales, SFE, Marketing, Finance, and HR teams.

Vendor Selection Budgeting

Technical Consultant / Technical Support Specialist

Veeva Systems

Jun 2012 - Present (13 years 1 month)

Successfully implemented 12 CRM projects based on Salesforce for major pharmaceutical companies including Novartis and AstraZeneca. Collaborated with sales, marketing, and product teams for delivery and rollout of Veeva's solutions, sharing best practices and solution designs.

CRM Salesforce Project Management Technical Consulting Customer Support Solution Design

SFE Specialist

Menarini Pharma

May 2010 - Present (15 years 2 months)

Provided CRM support and training to 400 internal users, handling issue troubleshooting, testing, and report development. Improved data collection processes with sales, marketing, and product teams, optimizing SFE KPI and incentive policies for the sales force.

CRM User Training Troubleshooting Data Collection KPIs

Technical Support Specialist

Fedex Office

Jun 2005 - Present (20 years 1 month)

Provided technical support to users and maintained the CRM system based on the Salesforce platform. Conducted CRM training for the commercial team, ensuring accurate information maintenance, data collection, and KPI calculations.

Technical Support Salesforce User Training Data Collection KPIs