Camilo Sijindioy

Standardized documentation shared with external clients, eliminating ambiguity. Incorporated artificial intelligence tools into daily work, reducing delivery times by 20%.

Worked in a 12-person agile team with 2-week delivery cycles, contributing to a 25% increase in delivery speed. Coordinated with client tools and teams to ensure service continuity.

Worked directly with clients in six countries across healthcare, finance, real estate, hospitality, and advertising. Gathered client needs, provided user support, and managed multiple projects independently.

Led a team of 4, planning work cycles, reviewing results, and tracking deliverables. Drove a service modernization effort that cut delivery times by 30%.

Served healthcare and finance clients with high demands for availability and data reliability. Centralized information flow through CRM and carried out a critical migration that reduced infrastructure costs by 20%.

Handled requests from users and clients at banks, hotels, and companies, coordinating with teams and escalating when appropriate. Participated in requirements-gathering meetings and supported clients during testing and delivery.

Handled and processed requests for a corporate client, coordinating installation, removal, and maintenance of vehicle tracking devices. Supported the supervisor in tracking targets, managing staff, and training new hires.

Answered, informed, escalated, and resolved requests and complaints from mobile phone users. Processed number and plan changes, activations, and line blocking, and supported the supervisor in staff management.

Offered and sold voice plans and services by phone, and carried out after-sales follow-up. Trained newly hired staff.

Taught French to Tourism students, assessing their progress both quantitatively and qualitatively. Developed their communication skills through real-life situation simulations.

Taught French to adult groups, with assessments during and at the end of each level, and communicative practice in real-life situations.

Handled collections and phone banking for BBVA Provincial, including payment commitments, balance inquiries, transfers, and card blocking. Trained newly hired staff.

Operated the pharmacy and general merchandise cash register, serving the public directly. Received and counted inventory, and maintained product stock and hygiene.

Associate Degree in Computer Science (TSU) from IU de Nuevas Profesiones, Venezuela, from 2012 to 2015.

High School Diploma, Science Track from Unidad Educativa Centro de Profesores, Venezuela, in 1999.