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Camilo Rueda

@camilorueda

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Phone Support Specialist at Optimum who resolved technical issues across phone, live chat, and email.

Spain

Message

At Optimum, I resolved technical issues over inbound calls, handling an average of 110 calls per day. I also supported users through live chat and email ticketing.

I maintained and updated customer records at Optimum, helping keep information accurate. I resolved support issues autonomously and efficiently.

At McDonald's, I provided direct customer service and handled register operations and cash counts. At Panorama, I managed inventory records for 600 products and helped customers at checkout.

Experience

Work history, roles, and key accomplishments

Team Member

McDonald's

Apr 2026 - Oct 2026 (6 months)

Provided direct customer service and worked closely with the team to ensure customer satisfaction. Handled cash register operations and cash counts, ensuring accuracy and excellent service during every transaction.

Customer Service Cash Handling Teamwork Cleaning

Technical Support Phone Agent

Optimum

Feb 2024 - Feb 2025 (1 year)

Resolved technical issues over the phone on inbound calls, handling an average of 110 calls per day. Provided user support via live chat and email ticketing, resolving issues autonomously and efficiently.

Technical Support Customer Service Live Chat Email Ticketing Database Management Phone Support Customer Database Management

Warehouse Assistant & Cashier

Panorama

Jan 2024 - Jun 2024 (5 months)

Managed warehouse inventory of 600 products, ensuring accurate records and stock availability. Served customers at the checkout and resolved in-person questions or issues quickly.

Inventory Management Cash Handling Customer Service Organization Cashier