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Camilo Cuervo

@camilocuervo

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I resolve payroll, HR platform, and banking inquiries through bilingual client support and precise case management.

United States

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What I'm looking for

I'm looking to apply my bilingual client support, payroll and HR platform assistance, case management, and banking operations experience in a customer-focused support role.

At TriNet, I support business clients with payroll processing, HR platform navigation, employee record updates, invoice inquiries, and report access.

I manage high-volume inbound requests from intake through resolution, document cases, troubleshoot workflows, and follow up to confirm issues are resolved. I handle sensitive employee and payroll information with confidentiality and compliance in mind.

Previously at SunTrust Bank, I processed deposits, withdrawals, transfers, and account servicing while supporting customers in both English and Spanish. I also adapted to dual banking systems during a bank merger and assisted with branch closure transitions.

My background also includes leading art instruction for groups of up to 50 participants and supporting production workflow, quality control, and team coordination at Wendover Art Group.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

TriNet

May 2021 - Mar 2026 (4 years 10 months)

Provided remote support to business clients regarding payroll processing, HR platform navigation, employee record updates, invoice inquiries, and report access. Managed high-volume inbound support requests and documented issues through a case management system.

Payroll Case Management Customer Support Troubleshooting Documentation Confidentiality Compliance

Teller

SunTrust Bank

Aug 2017 - Apr 2021 (3 years 8 months)

Processed financial transactions including deposits, withdrawals, transfers, and account servicing while maintaining accuracy and regulatory compliance. Supported customers with account inquiries and financial services in English and Spanish.

Banking Operations Financial Transactions Customer Service Regulatory Compliance Account Servicing

Painting Instructor

Painting with a Twist

Oct 2016 - Apr 2018 (1 year 6 months)

Led step-by-step art instruction sessions for groups of up to 50 participants. Managed event pacing and customer engagement while maintaining a structured class schedule.

Group Facilitation Customer Engagement Event Management

Mid-Level Art Finisher

Wendover Art Group

Jan 2016 - Oct 2016 (9 months)

Served as team lead in a fast-paced art production environment, supporting workflow coordination and quality control. Assisted with supervising production staff and maintaining high product quality standards.

Team Leadership Quality Control Workflow Coordination Production Coordination