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Camille Ayres Feitosa

@camilleayres

Technical Support Engineer (Tier 2) & Security Analyst. 3+ yrs in IT troubleshooting, systems, networks & Flutter app dev. (EN/ES/PT).

Canada

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What I'm looking for

Seeking a remote Technical Support Engineer or Security Analyst role within a collaborative, fast-paced team. I want to leverage my hands-on troubleshooting background, vulnerability assessment skills, and product development mindset to resolve complex technical issues, support users, and maintain high system reliability.

Multilingual Technical Support Specialist and Computer Security Analyst with over 3 years of hands-on IT troubleshooting and network operations experience, complemented by formal cybersecurity training in Canada and mobile engineering.

Key achievements & background: • IT & Technical Support: Provided Tier 1/Tier 2 hardware, OS, and network support (TCP/IP, DNS, firewalls, backups) at AF Engenharia, ensuring high workstation uptime and user reliability.

App Development: Architected, built, and launched "RealAwake", a native iOS app using Flutter, Dart, and AI-assisted workflows in VS Code, managing the full product cycle from UI design to deployment.

Cybersecurity: Performed web penetration testing and vulnerability assessments at Immig Canada using OWASP ZAP, Nessus, and Kali Linux, authoring structured remediation reports for engineering teams. • Certifications: Certified in Vulnerability Management, Patch Management, and Policy Compliance via Qualys.

Fluent in Portuguese, with strong professional working proficiency in English and Spanish. Looking for remote Technical Support, Security Operations, or IT roles in global teams.

Experience

Work history, roles, and key accomplishments

Warehouse Associate

Amazon

Nov 2023 - Apr 2025 (1 year 5 months)

Maintained high operational standards, safety compliance, and strict inventory accuracy in a high-volume logistics environment.

Inventory Management Safety Compliance Time Management Adaptability

Cybersecurity Intern

Immig Canada

Jun 2024 - Jul 2024 (1 month)

Conducted penetration testing and vulnerability assessments across three company web environments. Generated detailed vulnerability reports with prioritized remediation strategies.

OWASP ZAP Tenable Nessus Kali Linux Penetration Testing Vulnerability Assessment Network Scanning

Computer Technician

AF Engenharia

Jun 2019 - Jun 2022 (3 years)

Delivered Tier 1 and Tier 2 hardware, software, and operating system support. Managed network health including router configurations, TCP/IP, DNS/DHCP settings, and firewall rules.

Tier 1 Support Tier 2 Support hardware troubleshooting Software Troubleshooting Network Configuration TCP IP DNS DHCP Firewalls System Backups Patching Antivirus Administration

Marketing & Customer Support Assistant

AF Engenharia

Mar 2017 - Nov 2018 (1 year 8 months)

Managed customer communication channels and provided responsive assistance. Collaborated on digital marketing campaigns and monitored analytics for operational reporting.

Customer Support Troubleshooting Digital Marketing Content Deployment Website Maintenance Analytics Reporting